Senior Casino Coordinator
As a Senior Casino Coordinator, the successful candidate will lead the day-to-day delivery of a best-in-class Casino product offering, placing the customer at the centre of every decision. Gaming Product Operations coordinates the delivery of casino content across bet365’s global platform, working with game providers and internal technical, design, and compliance teams to support regulated markets.
The team manages complex game roadmaps across multiple domains, helping the online casino product evolve and ensuring the delivery of a best-in-class customer experience. The Senior Casino Coordinator will oversee the delivery of new game content to the website while supporting product growth across multiple markets.
This role involves leading, mentoring, and actively developing a team of Casino Coordinators, nurturing their talent to ensure content is delivered accurately, consistently, and in line with relevant requirements. The position requires working closely with Gaming Product Operations Managers, Senior Managers, the Head of Gaming, and external games providers within a collaborative environment where ideas are encouraged and continuous improvement is part of how the team operates.
- Supporting Gaming Product Operations Managers with day-to-day operations, process optimisation, workflow reviews, and departmental development projects.
- Overseeing the delivery of new game providers and domains across a variety of markets.
- Planning and scheduling product and completing performance analysis.
- Coaching and developing Casino Coordinators.
- Producing monthly KPI reports to support clear decision-making.
- Managing the games content delivery against provider roadmaps.
- Completing market analysis to identify market opportunities.
- Building strong partnerships with external games providers and internal stakeholders.
- Monitoring content to ensure it meets the required quality and compliance standards.
- Strong knowledge of casino products, gaming content or a closely related digital product environment (required).
- Demonstrated experience in driving process optimisation, continuous improvement, and operational efficiency (required).
- Ability to coach and develop teams (required).
- Understanding of the game development lifecycle and related procedures (required).
- Excellent analytical and problem-solving skills, with the ability to assess product performance, identify gaps and trends, recommend improvements and look for new opportunities (required).
- Confident and adaptable communication skills (required).
- Adept at managing priorities, projects and deadlines (required).
- Advanced Excel skills and a data-led approach to reporting and analysis (required).
- Knowledge of Jira and associated tools (nice-to-have).
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.