VIP Account Manager (Brazil)
As an Account Manager, the role is to provide VIP players with exceptional service, while utilising best practices in customer retention and recruitment. The successful candidate will join the VIP team and use their in-depth knowledge of Brazilian sports to excel in this role.
The role involves retaining players by delivering strategies that increase the numbers, value, and longevity of the VIP portfolio. The initial focus will be on helping to develop and implement the VIP strategy, while also taking responsibility for customer service and regulatory compliance within a selected customer base.
- Helping to develop a VIP program that combines customer service, retention and promotional management for customers across the Brazilian market.
- Ensuring Responsible Gaming controls are understood, implemented, audited and part of the department culture.
- Helping the VIP team to cultivate lasting relationships with VIP customers across sports and gaming.
- Managing and executing internal VIP promotional strategies.
- Developing campaigns appropriate to the territory, to attract and retain valuable customers.
- Revising and formulating the department’s policies and procedures, ensuring implementation.
- Tracking and reporting the performance of the VIP program against agreed targets to senior management.
- In-depth knowledge of the Brazilian sports landscape through experience in a similar role in the gambling industry (required).
- Excellent English and Brazilian Portuguese communication skills, both written and verbal (required).
- Additional languages are advantageous (preferred).
- Providing cultural insights into consumer behaviours and preferences (required).
- Strong leader and collaborator with excellent negotiation skills (required).
- Highly analytical and data driven mindset (required).
- Experience in building and managing relationships with sports and casino clients in the Brazilian gambling market (required).
- Awareness of the industry and the risks involved (required).
- Knowledge of cost visibility and budget monitoring (required).
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.