Hospitality & Events Analyst (Exclusive for People with Disabilities - PCD)
The Hospitality & Events Analyst (PCD) supports the execution of Betano's hospitality and VIP experience initiatives, helping to deliver exceptional experiences for invited guests across sports and entertainment events. Working closely with internal teams, agencies, suppliers, and partners, the analyst provides operational and administrative support across hospitality projects, contributing to the smooth execution of events and day-to-day activities.
This role is ideal for an individual who is highly organised, detail-oriented, eager to learn, and looking to develop a career in hospitality and events within a dynamic and collaborative environment.
- Support hospitality operations before, during, and after events, helping ensure a seamless guest experience.
- Assist with guest communications through WhatsApp, email, and phone, providing timely support throughout the customer journey.
- Support guest registrations, accreditation, ticketing, invitations, and hospitality logistics.
- Maintain operational trackers, reports, presentations, spreadsheets, and event documentation with a high level of accuracy.
- Support administrative activities related to hospitality projects, including purchase requests, payment follow-up, invoice tracking and validation, and internal documentation.
- Assist with inventory control of hospitality materials, gifts, and branded items, ensuring accurate records and availability.
- Support internal stakeholders with hospitality-related requests and day-to-day operational needs.
- Assist in post-event activities, including feedback collection, reporting, and operational follow-up.
- Contribute ideas to improve administrative processes, operational organisation, and the overall guest experience.
- Help ensure premium service standards are consistently delivered across all hospitality initiatives.
- Educational background (completed or in progress) in Hospitality, Tourism, Marketing, Communications, Business Administration, or a related field (required).
- Initial professional experience, internships, or academic projects related to Hospitality, Events, Tourism, Customer Service, Administrative Support, Marketing, or similar areas (required).
- A genuine interest in developing a career in Hospitality & Events (required).
- Strong organisational skills with excellent attention to detail (required).
- Comfort working with spreadsheets, financial controls, expense tracking, and administrative processes (required).
- Customer-first mindset with good interpersonal and communication skills (required).
- Ability to manage multiple administrative and operational tasks in a dynamic environment (required).
- Good knowledge of Microsoft Office, especially Excel and PowerPoint, or Google Workspace (required).
- Intermediate English (preferred).
- Experience with CRM platforms, ticketing systems, or administrative processes (nice-to-have).
- A proactive attitude, willingness to learn, and enthusiasm for supporting premium hospitality initiatives and continuously developing professionally (required).
- A buddy will support you with your onboarding
- Commuting allowance
- Competitive pay & bonus scheme
- Dental Insurance for you and your dependents
- Developmental 360° feedback framework
- Family Support
- Hybrid way of working
- Life Insurance
- Mental Health: Zenklub Sessions
- Monthly meal allowance
- Multi-sport card
- Private health insurance for you & your family
- Unlimited access to Udemy & continuous training
Kaizen Gaming is one of Europe's fastest-growing GameTech companies, operating the Betano and Stoiximan sports-betting and online-casino brands. Founded in 2013 and headquartered in Athens, Greece, with a major operational hub in Malta, it serves more than 13 million customers across 19 markets in Europe, the Americas and Africa. The company builds its own technology, combining sportsbook, live betting and casino products. Its flagship Betano brand has grown internationally through sponsorships including UEFA competitions and major football clubs.