Customer Support Agent - VBET
Are you GAME to JOIN US and be our new Customer Support Specialist in the Romanian language? SoftConstruct is on a search for a new player to join our team. This is a full-time position with a mixed shift working schedule. Working hours : 3 shifts (mandatory) 1. 10:00 - 18:00 2. 18:00 - 02:00 3. 02:00 - 10:00
- Deliver customer service through online and phone support
- Provide solutions to customers with the help of supervisors from different departments
- Provide detailed information about websites, procedures, payments, and requests
- Translate database information about registered bets
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code
- Bachelor’s or Master’s degree in Linguistics, or related field
- At least a year of experience in customer support
- Excellent knowledge of the Romanian and English languages
- Excellent listening and communication skills
- Customer service skills
- Ability to work under strict deadlines and pressure
- Ability to work as part of a team
- Ability to be patient and understanding
- Experience in the field is a plus
- Familiarity with Jira or similar project management software
- Experience in using CRM systems and Live Chat platforms is a plus
- Problem-Solving and Critical Thinking
- Time Management and Prioritization
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.