CMDB Manager
The CMDB Manager is responsible for establishing, maintaining, and continuously improving the Configuration Management Database and associated Configuration Management processes across the Betfred technology estate. This newly created role supports the implementation of a new CMDB platform and embeds Configuration Management as a core IT Service Management discipline across the business.
The post holder defines and governs the framework for identifying, recording, auditing, and controlling configuration items across the estate. Working closely with Change Management, IT Asset Management, the Service Desk, and infrastructure teams, the CMDB Manager ensures the CMDB is accurate, complete, and used as a trusted source of truth for IT decision-making.
- Lead the design, build, and population of the new CMDB, defining the configuration item model, taxonomy, attribute schema, and relationship mapping in line with ITIL best practice.
- Act as the primary product owner for the CMDB platform, managing configuration, integrations, and ongoing development with the tooling vendor and internal teams.
- Define and document the Configuration Management process, policy, and procedures, ensuring these are approved, communicated, and adhered to across IT.
- Establish discovery and import mechanisms to automate configuration item population where possible, reducing reliance on manual data entry.
- Own the ongoing accuracy, completeness, and currency of CMDB data, establishing audit and reconciliation routines to identify and remediate data quality issues.
- Define and report on data quality KPIs and metrics, escalating persistent issues to IT leadership.
- Implement configuration item lifecycle management, ensuring items are created, updated, and retired in a controlled and timely manner.
- Work closely with the Change Manager to ensure all changes affecting configuration items trigger appropriate CMDB updates.
- Collaborate with IT Asset Management to align the CMDB with asset lifecycle and financial data.
- Support Incident and Problem Management teams in using CMDB data for root cause analysis and impact assessment.
- Integrate the CMDB with other ITSM processes and tooling, including the service catalogue and monitoring platforms.
- Act as the subject matter expert for Configuration Management across IT, providing guidance and support to teams on CMDB use and data ownership.
- Deliver training and awareness activity to ensure teams understand their responsibilities for maintaining CMDB accuracy.
- Build and manage a network of configuration item data owners and custodians across infrastructure, application, and network teams.
- Produce regular CMDB health reports and present findings to IT leadership and relevant governance forums.
- Demonstrable experience in a Configuration Management, ITSM, or IT Asset Management role (required).
- Proven experience owning or significantly contributing to a CMDB implementation or maturity programme (required).
- Strong understanding of ITIL Configuration Management processes and their integration with Change, Incident, and Problem Management (required).
- Experience working with ITSM platforms and CMDB modules, for example ServiceNow, BMC Helix, or Ivanti (required).
- Ability to define configuration item models, attribute schemas, and relationship maps for complex technology estates (required).
- Strong data analysis skills, comfortable interrogating data and presenting findings clearly (required).
- Excellent stakeholder management skills with the ability to influence without direct authority (required).
- ITIL v4 Foundation certification or higher (nice-to-have).
- Experience with discovery tooling such as ServiceNow Discovery or Lansweeper (nice-to-have).
- Knowledge of IT Asset Management frameworks and their relationship with the CMDB (nice-to-have).
- Familiarity with cloud environments and the challenges of configuration item management in hybrid estates (nice-to-have).
- Experience in a regulated industry environment, particularly where audit and compliance requirements drive data integrity standards (nice-to-have).
- A competitive rate of pay and pension contribution (£43,159 - £56,000).
- Generous discretionary bonus schemes, incentives, and competitions.
- An annual leave entitlement that increases with length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity Pay.
- Long Service Recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
Betfred is a betting and gaming company that has operated for over 50 years, founded by Fred and Peter Done. It runs more than 1,300 betting shops and employs around 9,500 people, combining a large retail estate with online sports betting and gaming. In 2019 it entered the US sports betting market as Betfred Sportsbook, now operating in several states, and has established a presence in South Africa, where it holds a majority stake in the online betting company LottoStar. Headquartered in Warrington, England, Betfred emphasises customer service and responsible gambling across its operations.