Sr. Commercial Manager, Sportsbook
BetMGM is seeking a Sportsbook Performance Senior Manager to lead the commercial performance strategy of the sportsbook business. This role is responsible for driving profitability, customer value, and customer investment strategy through performance management, strategic planning, and cross-functional leadership.
Working closely with Trading, CRM, VIP, Product, Finance, and Analytics teams, the Sportsbook Performance Senior Manager will serve as a key commercial leader responsible for defining strategic priorities, directing customer investment initiatives, and driving business performance. The role will leverage insights and reporting from Analytics and Finance partners to guide decision-making, optimise commercial outcomes, and shape the long-term strategy of the sportsbook business.
- Own sportsbook customer investment strategy, ensuring bonus spend aligns with commercial objectives, customer growth priorities, and profitability targets.
- Lead the development and execution of strategies designed to improve sportsbook profitability, customer value, and sustainable revenue growth.
- Own sportsbook performance management, establishing priorities and driving initiatives that improve commercial outcomes across customer segments, promotions, and product offerings.
- Partner with CRM, VIP, Trading, and Product leaders to define and execute strategies that improve customer engagement, retention, and profitability.
- Serve as the key commercial stakeholder for evaluating, prioritising, and advancing high-impact business opportunities for bonus and commercial investment.
- Serve as the primary business stakeholder for performance measurement, partnering with Analytics teams to ensure reporting supports commercial decision-making.
- Lead the development of business cases and strategic recommendations related to major investments, growth initiatives, and commercial opportunities.
- Deliver executive-level recommendations on business performance, emerging opportunities, strategic risks, and investment priorities.
- Partner with Finance and Analytics leadership to monitor business performance and evaluate commercial investment opportunities.
- Assess competitor activity, industry trends, and market developments to inform strategic planning and commercial priorities.
- Support annual planning, target setting, and performance management processes for the sportsbook business.
- Influence senior stakeholders across the organisation to ensure alignment and execution against key commercial objectives.
- Bachelor's degree in Business, Economics, Finance, Mathematics, Statistics, or a related field. (required)
- 5+ years of experience in commercial strategy, business performance, consulting, finance, analytics, marketing, or a related field. (required)
- Experience within sportsbook, gaming, online betting, or another highly competitive consumer-facing industry. (preferred)
- Strong commercial acumen with a demonstrated track record of driving business performance and influencing strategic decision-making. (required)
- Experience leading cross-functional initiatives involving Analytics, Finance, Product, Marketing, and operational teams. (required)
- Proven ability to translate complex business challenges into actionable commercial strategies. (required)
- Strong decision-making and problem-solving skills with a focus on delivering measurable business results. (required)
- Excellent executive communication and presentation skills, with experience influencing senior leadership. (required)
- Experience developing business cases, investment strategies, and long-term business plans. (required)
- Advanced Excel proficiency. (required)
- Familiarity with BI and analytical tools. (preferred)
- Ability to lead through ambiguity and drive alignment across multiple stakeholder groups. (required)
- Passion for sports and a strong understanding of the sports betting landscape. (required)
- Legal authorisation to work in the U.S. without the need for immigration sponsorship. (required)
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) with company match
- Pre-tax spending accounts including health care FSA and commuter savings
- Flexible paid time off
- Professional development reimbursement and ongoing skills training opportunities
- Employee resource groups
- Swag and ticket giveaways
- Performance-based bonus plan
BetMGM is a leading US sports betting and online gaming operator, formed in 2018 as a joint venture between MGM Resorts International and Entain. Headquartered in Jersey City, New Jersey, it holds exclusive access to MGM's land-based and online sports betting, poker and casino businesses across the United States and Canada. The company operates the BetMGM, Borgata Casino, Party Casino and Party Poker brands and is one of the largest operators in the regulated North American market. Its products combine online sportsbook, casino and poker with MGM's nationwide network of casinos.