Customer Service Operator
Betsson Group is looking for new team members for the position of Customer Service Operator to join their team in Tbilisi, Georgia.
In this role, the individual will be the first point of contact for customers, helping them with their questions and ensuring an excellent customer experience.
Candidates who successfully complete a two-week training program, where they will learn about Betsson Group's products and service standards, will be offered employment with the company.
- Act as the first point of contact for customers.
- Assist customers with their questions.
- Ensure an excellent customer experience.
- Participate in a two-week training program regarding products and service standards.
- Experience in the service field (nice-to-have).
- Ability to work non-standard shifts (12-hour shifts, 2 days on / 2 days off) (required).
- Fluent Georgian (required).
- Good working knowledge of English and Russian (required).
- Willingness to work on-site from the office in Tbilisi (required).
- Opportunity to work in a fast-growing company.
- Professional management team.
- Value-driven and development-oriented culture.
- Environment focused on diversity, fast-paced work, and continuous learning.
Betsson is a diversified, multinational gaming group whose history dates back to 1963 and which is now listed on Nasdaq Stockholm. The group employs around 3,000 people of more than 75 nationalities across over 20 locations; Betsson AB is registered in Stockholm, while its operational headquarters in Ta' Xbiex, Malta, run the day-to-day business. Through brands such as Betsson, Betsafe and NordicBet, it offers casino, sportsbook and other gaming products in regulated markets across Europe, the Americas and Central Asia. Its proprietary technology supports a scalable model serving both B2C customers and B2B partners, with responsible growth and customer protection central to its strategy.