Incident Engineer
The LiveOps (NOC) Team at Betsson Group is responsible for keeping brands live and running by delivering the best service and supporting the Group and its customers. The Incident Engineer will act as the first point of contact for all production incidents and manage incident management to ensure maximum service availability and performance. This role involves monitoring systems and coordinating the handling and resolution of events or incidents within the infrastructure and with providers. The Incidents Team plays a vital role in minimising incidents across the Group's many brands. This role offers exposure to different tech stacks and guidance from experienced leaders, serving as a stepping stone into development, infrastructure engineering, or DevOps teams within the organisation.
- Detection, correlation and analysis of events in the technical environment.
- Executing mitigation steps when possible.
- Managing Betsson Group’s ticket system for incidents, events and maintenance.
- Dispatch and escalate tickets to the correct support group.
- Maintaining frequent notification and ticket updates across multiple channels in English (both written and verbal).
- Direct contact with our 3rd party providers.
- Being the single point of contact for all communication in relation to production issues.
- Attention to detail with good analytical thinking (required).
- Well rounded general IT knowledge in Windows/Linux/SQL/Cloud computing and Virtual environments (required).
- Ability to work well under pressure (required).
- You will be working on 24/7 shift basis with opportunity for remote working on limited basis (required).
- Exposure and opportunity to explore different tech stacks.
- Guidance, support, and continuous training from leaders.
- Opportunity for remote working on limited basis.
Betsson is a diversified, multinational gaming group whose history dates back to 1963 and which is now listed on Nasdaq Stockholm. The group employs around 3,000 people of more than 75 nationalities across over 20 locations; Betsson AB is registered in Stockholm, while its operational headquarters in Ta' Xbiex, Malta, run the day-to-day business. Through brands such as Betsson, Betsafe and NordicBet, it offers casino, sportsbook and other gaming products in regulated markets across Europe, the Americas and Central Asia. Its proprietary technology supports a scalable model serving both B2C customers and B2B partners, with responsible growth and customer protection central to its strategy.