Commercial Operations Manager - Banking
Betway Africa is seeking a Commercial Operations Manager to oversee contract execution and project delivery within the banking and commercial sector. The role involves managing the end-to-end lifecycle of commercial agreements, ensuring legal and commercial accuracy, and coordinating cross-functional teams to facilitate product launches.
The successful candidate will act as a central point of contact for contract administration, maintaining auditable repositories and ensuring that all commercial terms are correctly implemented. This position requires a high level of organisation to manage complex workflows, track project timelines, and provide analytical insights into commercial operations.
- Own contract completion and execution, ensuring every schedule, annexure and signature is in place and accurately reflects what the commercial team negotiated.
- Track contracts through each stage of completion, chasing counterparties and internal stakeholders to close out outstanding items and keep deals moving to signature.
- Manage NDAs and legal document flow, initiating, routing and tracking client and partner NDAs, ensuring they are raised, reviewed and executed before commercial or technical engagement begins.
- Maintain a clean, auditable repository of all NDAs, contracts and agreements so nothing is lost, expired or unaccounted for.
- Review agreements for commercial accuracy before sign-off, reviewing executed and draft agreements against the agreed commercial position, flagging discrepancies in fees, terms, dates or scope for correction before they are finalised.
- Act as a quality-control checkpoint, cross-checking documents for accuracy and completeness without setting the commercial pricing or leading negotiation.
- Run the end-to-end delivery of new products, pricing changes and partner integrations from signed contract to go-live, managing timelines, dependencies and handoffs across teams.
- Coordinate legal, finance, operations, compliance and technical stakeholders to remove blockers and ensure launches land on schedule.
- Manage the commercial team's tasks, tools and pipelines, translating agreed deals into structured workstreams and clear owner-accountable actions.
- Maintain visibility of all in-flight commercial workstreams through project and task-management tooling, providing status reporting and analytical insight on progress, bottlenecks and delivery risk.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required)
- A collaborative mindset, working smoothly with cross-functional teams to hit shared goals (required)
- Strong organisational skills and the ability to manage multiple projects without dropping the ball (required)
- Exceptional attention to detail and a commitment to high-quality work (required)
- Adaptability, staying sharp, productive and positive in fast-moving environments (required)
- Highly analytical mindset, able to interrogate agreements, pricing schedules and delivery data, spot discrepancies and turn complex commercial detail into clear, actionable status (required)
- Proven contract administration and project management experience, comfortable owning NDAs, agreement review, execution and go-live delivery using structured project and task-management tools (required)
- Experience coordinating cross-functional product or pricing go-lives, keeping multiple workstreams and stakeholders on track to a deadline (preferred)
- A commercial or legal-ops background - for example paralegal, contracts administration, commercial operations or vendor/partner management (preferred)
- Strong data and reporting skills (advanced Excel, dashboards or BI tools) to track delivery progress and surface risks (preferred)
- Exposure to the online gaming, betting or a similar regulated industry is a bonus (nice-to-have)
- Familiarity with contract lifecycle management (CLM), e-signature and project/task tools such as Jira (nice-to-have)
- Experience working across multiple markets, currencies or jurisdictions, ideally in payments, banking or a comparable regulated environment (nice-to-have)
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.