Operations Manager
Super Group is seeking an Operations Manager for Betway Tanzania. This role is responsible for the end-to-end operational performance of Betway's sports betting and casino business in Tanzania. The Operations Manager will drive customer experience, digital operations, regulatory compliance, and payments efficiency.
The individual will be a hands-on operator with strong commercial instincts, ensuring the day-to-day business runs smoothly while driving efficiency and compliance in a regulated, mobile-first betting and casino market.
- Own the daily operational performance of Betway Tanzania's sports betting and casino business, including call centre, and digital channels.
- Ensure digital platforms are fully operational, compliant, and delivering a seamless customer experience.
- Manage escalations relating to trading, payments, customer service, and platform issues, coordinating with regional and global teams to resolve quickly.
- Monitor uptime, transaction flow, and payment processing performance across mobile money, bank, and cash channels.
- Ensure full operational compliance with the Gaming Board of Tanzania (GBT) licence conditions, tax obligations, and reporting requirements.
- Maintain accurate operational records and support timely submission of regulatory returns.
- Work closely with Legal & Compliance to implement responsible gambling controls and KYC/AML procedures at operational level.
- Support licence renewals, audits, and inspections by the regulator and other authorities.
- Manage relationships with landlords, agents, and third-party operational partners.
- Drive operational cost efficiency across the business, including staffing, security, and petty cash.
- Manage day-to-day relationships with payment service providers and mobile money partners to ensure reliable deposit and withdrawal flows.
- Support fund repatriation, cash reconciliation, and float management processes.
- Partner with Finance on tax reporting, withholding tax processes, and cost control initiatives.
- Ensure customer service standards are met across call centre, and digital touchpoints.
- Feed local market insights into product, marketing, and trading teams to improve the sports and casino offering.
- Support execution of sponsorship and marketing activations at an operational level, including Simba SC-related activity.
- Lead, coach, and develop the local operations team, including call centre staff.
- Act as a key point of coordination between the Tanzania country team and East Hub leadership.
- Build strong working relationships with regulators, payment partners, landlords, and community stakeholders.
- A minimum of 5 years' operations management experience, ideally within sports betting, casino, or a regulated consumer-facing industry (required).
- Strong understanding of retail and/or digital operations, including shop network or contact centre management (required).
- Working knowledge of Tanzanian gaming regulations, licensing requirements, and tax obligations (required).
- Experience managing payment processes, including mobile money and banking channel reconciliation (required).
- Strong people leadership skills, with experience managing frontline and supervisory teams (required).
- Excellent problem-solving skills with the ability to make sound decisions under pressure (required).
- Excellent verbal and written communication skills in English and Swahili (required).
- Strong stakeholder management skills, including experience working with regulators and external partners (required).
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (nice-to-have).
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (nice-to-have).
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (nice-to-have).
- Experience with mobile money ecosystems (e.g. M-Pesa, Tigo Pesa, Airtel Money) (nice-to-have).
- Experience in sponsorship or marketing activation execution (nice-to-have).
- Exposure to responsible gambling and AML/KYC frameworks (nice-to-have).
- Experience operating in a multi-country or regional business structure (nice-to-have).
- Supergrowth learning and development programmes.
- Performance feedback tools.
- Employee Assistance Programme.
- Comprehensive medical aid.
- Group Life cover including life insurance and dread disease cover.
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.