Product Operations Analyst
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
You will take ownership of work that gives Betway Africa its competitive edge.
This role involves monitoring sports events, betting activity, liabilities, and risk exposure in real time. You will manage positions across sports to optimise profitability and minimise risk. Performing customer analysis and supporting bet limit decisions is also key. You will investigate market trends and competitor activity to inform trading actions, and make real-time adjustments and recommendations to improve performance.
You will act as a key point of contact for sportsbook-related queries and escalations. Liaising with internal teams to resolve issues and ensure smooth operations is essential. Monitoring sportsbook platform health and supporting business protection efforts are also part of the role.
Conducting product and customer experience testing, including UAT activities, is required. You will support the resolution of large-scale product or operational issues and maintain strong awareness of sportsbook operations, including fixtures, settlement, and results.
Performing end-to-end platform testing to ensure quality and accuracy is necessary. You will support sportsbook configuration and operational setup. Contributing to broader business activities, including after-hours support where required, is also expected.
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as Betway Africa grows.
- Monitor sports events, betting activity, liabilities, and risk exposure in real time.
- Manage positions across sports to optimise profitability and minimise risk.
- Perform customer analysis and support bet limit decisions.
- Investigate market trends and competitor activity to inform trading actions.
- Make real-time adjustments and recommendations to improve performance.
- Act as a key point of contact for sportsbook-related queries and escalations.
- Liaise with internal teams to resolve issues and ensure smooth operations.
- Monitor sportsbook platform health and support business protection efforts.
- Conduct product and customer experience testing, including UAT activities.
- Support the resolution of large-scale product or operational issues.
- Maintain strong awareness of sportsbook operations, including fixtures, settlement, and results.
- Perform end-to-end platform testing to ensure quality and accuracy.
- Support sportsbook configuration and operational setup.
- Contribute to broader business activities, including after-hours support where required.
- Strong knowledge of sports and the sports betting industry (required).
- Understanding of live trading and pre-match betting environments (required).
- Strong analytical and problem-solving skills (required).
- Confidence working with numbers and data-driven insights (required).
- Ability to multitask and perform under pressure in fast-paced environments (required).
- Strong communication and stakeholder management skills (required).
- Good computer literacy, including proficiency in Microsoft Office tools (required).
- Relevant tertiary qualification or equivalent practical experience (required).
- Experience in sportsbook trading or product operations environments (nice-to-have).
- Understanding of betting risk management and liability control (nice-to-have).
- Familiarity with sportsbook platforms and operational tools (nice-to-have).
- Exposure to customer behaviour analysis within betting or gaming environments (nice-to-have).
- Knowledge of regulatory and compliance considerations in betting (nice-to-have).
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.