Regulatory Compliance Officer
As a Regulatory Compliance Officer, the role supports the business by developing strong expertise in online gambling legislation across multiple markets and applying it to day-to-day operations. The officer will execute the compliance monitoring programme, compile and submit regulatory reports, consultations and notifications, and act as a trusted escalation point for regulatory compliance matters.
The role involves maintaining up-to-date compliance policies and procedures, managing key regulatory relationships, including third-party service providers, and assessing regulatory risks through an accurate, well-maintained risk register. The officer will also represent the business at industry workshops and conferences while providing essential support to the Regulatory Compliance Manager.
- Develop & maintain a solid knowledge of online gambling legislation & regulations relating to multiple markets.
- Execute the compliance monitoring programme, report findings to the Regulatory Compliance Manager and maintain an accurate risk register to ensure regulatory risks and controls are documents, assessed and periodically reviewed.
- Compile & submit Compliance related reports, requests for information, consultations & notifications to regulatory authorities.
- Represent the business at conferences & workshops.
- Deliver & maintain regulatory compliance related policies & procedures ensuring they are kept up to date & within annual review periods.
- Manage internal and external compliance audits, tracking findings and remediation actions to ensure regulatory risks are identified, assessed, mitigated and resolved within agreed timelines.
- Maintain a close working relationship with third-party providers providing operational services to the business.
- Act as an escalation point for all regulatory compliance matters, providing clear, practical advice to the business.
- Assess regulatory risk & maintain an accurate risk register.
- Support the Regulatory Compliance Manager, while working closely with the Senior Regulatory Compliance Officers to develop regulatory expertise, seek guidance and ensure consistent, practical application of compliance requirements.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required).
- A collaborative mindset, working smoothly with cross-functional teams to hit shared goals (required).
- Strong organisational skills and the ability to manage multiple projects without dropping the ball (required).
- Exceptional attention to detail and a commitment to high-quality work (required).
- Adaptability – you stay sharp, productive and positive in fast-moving environments (required).
- Experience working in a compliance related or monitoring role within the online gaming industry (required).
- Proven experience working in a dynamic team, with complex casework (required).
- Exceptional understanding of both remote & non-remote gambling regulations & technical requirements in various jurisdictions, ensuring adherence to legal standards (required).
- Strong analytical, communication (verbal & written) & stakeholder management skills (required).
- Proven ability to convey regulatory requirements clearly and effectively (required).
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope (required).
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations (required).
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (nice-to-have).
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (nice-to-have).
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (nice-to-have).
- Experience in developing and executing customer retention strategies (nice-to-have).
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.