Relationship Manager - Betway Premium
The Relationship Manager for Betway Premium is responsible for establishing and maintaining high-value customer relationships. By utilising the full asset suite of Betway Global partnerships, the role contributes to the vision of delivering a world-class iGaming customer experience.
The position involves managing a sustainable cohort of account-managed customers and focusing on increasing long-term player value and retention rates. The Relationship Manager acts as the central point of contact for high-value customers, ensuring a seamless, mobile-led experience while managing performance and reporting against key metrics.
- Completing identification tasks and profiling the most loyal customers.
- Providing a seamless experience during customer compliance processes, with the goal of increasing compliance pass rates.
- Delivering a mobile-led customer experience and providing feedback to wider stakeholders of customer experiences.
- Using Betway’s global partnerships to create and attend a world-class hospitality calendar for customers.
- Using data to help assist in the automation of customer journeys with a tireless focus on mobile-first gaming.
- Managing a sustainable cohort of account-managed customers.
- Managing and reporting on performance with a key focus on increasing long-term player values and retention rates.
- Providing a world-class service to customers that builds trust, being available and the central point of all HVC customer contact.
- Delivering a strong return on investment within budget for both on-site and off-site hosting.
- Strong verbal and written communication skills (required).
- Experience working collaboratively in cross-functional teams (required).
- Expertise in managing multiple projects simultaneously (required).
- Exceptional attention to detail (required).
- Ability to adapt quickly to changing environments and priorities (required).
- Fluency in English (required).
- Proven working experience of account management in an iGaming company (required).
- Experience in hosting customers, knowing what world-class service looks like (required).
- Clear understanding of iGaming with strong knowledge on sports and casino products (required).
- Strong AML, Responsible Gaming knowledge inclusive of Source of Wealth and Source of Funds (required).
- Previous experience in the sports marketing industry (nice-to-have).
- Active social media presence with an engaged mid-level following with proven credibility in betting or sports content (nice-to-have).
- Strong analytical skills with experience working with player data, CRM systems, and reporting tools (nice-to-have).
- Previous experience organising events, whether corporate, hospitality, or community based (nice-to-have).
- Excellent communication, negotiation, and relationship management skills (nice-to-have).
- Experience collaborating with cross-functional teams to design and optimise automated user journeys (nice-to-have).
- Learning and development programmes.
- Performance tool for meaningful feedback and career development.
- Employee Assistance Programme.
- Comprehensive medical aid.
- Group Life cover including life insurance and dread disease cover.
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.