Risk Behaviour Analyst
Betway Africa is seeking a Risk Behaviour Analyst to play a key part in delivering a robust, loss-mitigation capability across its casino and sports verticals. This role involves analysing promotional, marketing, and gameplay behaviour to identify suspicious activity, advantage play, and fraud.
The Risk Behaviour Analyst's insights and ideas will help Betway Africa proactively detect emerging behavioural trends, reduce financial risk, and stay ahead of the game.
The role includes managing casino and sports behaviour, monitoring game logic, overseeing affiliate traffic, and providing detailed reporting to key stakeholders. There is also room to stretch, explore, and take on new challenges as Betway Africa grows.
- Detect and identify customers displaying behaviour which falls in line with gameplay profitability strategies.
- Detect and identify behaviour trends across accounts, using all metrics available to identify fraud group activity.
- Investigate accounts and take the appropriate action.
- Ensure that adequate preventative and detective strategies are in place to mitigate loss.
- Compile fraud group profiles, put measures in place to mitigate and communicate across the Department for detection.
- Suggest / Recommend new or improvement to rules or processes within the aimed at detecting fraudulent activity.
- Understand the workings of all games.
- Keep the department abreast of game features that present a potential risk.
- Continuous monitoring of profitability of games.
- Escalation of game malfunctions.
- Review of new affiliate signups.
- Monitor and analyse affiliate traffic and revenue to detect any irregularities.
- Alert key stakeholders to affiliate profitability concerns.
- Compile impact analysis on all groups to monitor group activity.
- Group activity reporting and compilation of Internal SARS.
- Maintain accurate records of tasks and results with a focus on achievements and efficiency.
- Prepare monthly reporting for submission to key stakeholders.
- Ad-hoc reporting.
- Staying abreast of and be the expert on industry changes in regards to both software and promotions.
- Construction of rules to proactively reduce the risk of advantage gameplay to the business.
- Conduct impact analysis across each Sports and Casino group/syndicate to monitor and assess group-level activity.
- Understanding Terms & Conditions and recommend changes in line with investigation findings.
- Monitoring of social media discussions in relation to gameplay profitability strategies.
- Continuous development, implementation and enhancement of procedures, tools and systems.
- Ensure Policy and Process documents are up to date and stored for reference.
- Ensure that “cheat sheets” are compiled and available for reference.
- Be aware of and understand the Regulatory requirements pertaining to the various functions of the daily tasks.
- Maintain and meet current SLA’s.
- Ad-hoc projects.
- Clear, confident communication (written and verbal) (required)
- Ability to breakdown complex ideas (required)
- Collaborative mindset, working smoothly with cross-functional teams to hit shared goals (required)
- Strong organisational skills and the ability to manage multiple projects without dropping the ball (required)
- Exceptional attention to detail and a commitment to high-quality work (required)
- Adaptability – stay sharp, productive and positive in fast-moving environments (required)
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations (required)
- A good understanding of the Risk Environment (methodology, systems & technology) (required)
- A good understanding of Risk exposure in Sports betting (required)
- A very good understanding of Casino Games (required)
- Advanced to Power User level skills in Ms Office Excel (required)
- Consistent behaviour aligned to the Organizational Culture (required)
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (nice-to-have)
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (nice-to-have)
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (nice-to-have)
- Experience in developing and executing customer retention strategies (nice-to-have)
- Working knowledge of Tableau, PowerBI and Elastic Search (nice-to-have)
- An advanced understanding of Casino Promotion Setup and Terms and Conditions (nice-to-have)
- Understanding Advantage Game Play Strategies (nice-to-have)
- Strong understanding of fundamentals and configurations of Sports Betting / Trading (nice-to-have)
- Good knowledge of how fraud groups operate (nice-to-have)
- Exposure to Affiliate Management (nice-to-have)
- Ability to identify, analyse and report on trends (nice-to-have)
- A good understanding of market-specific regulatory requirements (nice-to-have)
- Willingness to work shifts if required (nice-to-have)
- Learning and development programmes
- Performance tool for feedback and career support
- Employee Assistance Programme
- Medical Aid
- Provident Fund
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.