Senior HR Operations Administrator
Reporting to the Team Lead HR Operations, the Senior HR Operations Administrator plays a critical role in ensuring the accurate, efficient, and compliant delivery of HR operational services across the employee lifecycle. The role works closely with HR Business Partners, Payroll, Finance, HRIS, and other key stakeholders to maintain data integrity, ensure adherence to SOX controls and legislative requirements, and support operational excellence.
The Senior HR Operations Administrator serves as a subject matter expert for complex HR transactions, provides guidance on policies and processes, drives continuous improvement initiatives, and supports audit readiness through strong governance and quality control practices. Through proactive stakeholder engagement, reporting, and project participation, the role contributes to an effective, compliant, and high-performing HR Operations function.
- Manage and oversee end-to-end employee lifecycle processes in Workday, ensuring accuracy, compliance, and adherence to service level agreements.
- Act as the escalation point for complex HR Operations transactions, queries, and employee data issues.
- Maintain high levels of data integrity within Workday through ongoing audits, validations, reconciliations, and corrective actions.
- Prepare, validate, and coordinate payroll inputs and support the resolution of payroll-related queries and discrepancies.
- Ensure compliance with company policies, employment legislation, SOX controls, and internal governance requirements.
- Coordinate audit activities and maintain accurate, complete, and readily accessible audit evidence and documentation.
- Monitor service delivery performance, analyse trends, and provide operational reporting and insights to stakeholders.
- Build effective working relationships with HR Business Partners, Payroll, Finance, HRIS, Benefits, and other key stakeholders.
- Lead and support HR Operations projects, system enhancements, testing activities, and continuous improvement initiatives.
- Identify operational risks, process gaps, and improvement opportunities, driving solutions that enhance efficiency, compliance, and employee experience.
- Coach and provide guidance to HR Operations Administrators to promote consistency, knowledge sharing, and process excellence.
- Perform other HR Operations and administrative duties as required.
- Relevant tertiary qualification in Human Resources, Business Administration, Information Systems, Operations Management, or a related field (required)
- 4-6 years' experience in HR Operations, HR Administration, Shared Services, or HR Systems environments (required)
- Proven experience managing complex employee lifecycle transactions across the employee journey (required)
- Strong working knowledge of HR systems, including Workday and PaySpace (required)
- Understanding of HR systems governance, data management principles, and integrations between HR, Payroll, Finance, and Benefits platforms (required)
- Experience supporting payroll administration, audit activities, compliance processes, and HR reporting (required)
- Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook (required)
- Experience operating within a controlled, compliance-driven, or SOX-regulated environment (nice-to-have)
- Sound understanding of HR policies, processes, and applicable employment legislation (required)
- Formal Workday training or certifications (nice-to-have)
- Exposure to HR reporting, audits, or compliance environments (nice-to-have)
- Advanced Excel skills (e.g. pivot tables, lookups) for data validation and analysis (nice-to-have)
- Confidentiality is non-negotiable with high levels of integrity (required)
- Ability to work efficiently and effectively across the business and HR Department (required)
- Ability to communicate effectively across all levels of the business (required)
- Knowledge of relevant labour legislation in relation to HR administration (BCEA, LRA & SDA) (required)
- Ability to prioritize and plan your daily schedule (required)
- Ability to multi-task in a changing environment (required)
- Ability to work under pressure in a fast-paced environment (required)
- Strong commitment to providing exceptional service (required)
- Supergrowth learning and development programmes
- Performance tool for feedback and career development
- Employee Assistance Programme
- Medical Aid: 100% company contribution to Discovery medical aid (Classic Comprehensive plan rates) for the main member only. Dependents may be added at the employee’s own cost.
- Vitality: 100% company contribution
- Provident Fund: 3% company contribution to a Momentum-administered provident fund
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.