CRM Executive
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique! Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by. As our CRM Executive, you’ll be responsible for optimising all stages of the customer lifecycle for respective market/s to ultimately retain customers for longer and ensure they are playing in a safe and responsible manner. This includes the creation, segmentation and execution of campaigns, as well as the reporting on our main KPIs. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.
- Being key contributor to the Sports & Casino communications and promotions strategy for the UK market. With a stronger focus on the casino side.
- Analysing and summarising customer data using Tableau dashboards to spot trends and patterns; bringing together data from various sources (CRM tools, excel sheets etc.)
- Managing projects with involvement in all Retention and Marketing processes starting from planning up until execution and reporting
- Managing content creation with the help of the creative team
- Ensuring the Betway website is up to date across all platforms (mobile & desktop)
- Troubleshooting of issues with automated comms and workflows
- Liaison with external Casino providers regarding new game releases and promotional opportunities
- Managing a range of communication tools – email, SMS, push notification, in-app messaging, landing pages etc.
- Scheduling the promotional and communications calendars with stakeholders in the same regional team
- Profiling players to create specific segments and offers
- Managing the execution and delivery of new workflows
- Liaising with Compliance and CRMX to understand any new required workflows needed and manage the execution of these
- Reviewing and reporting on communications, website content and games’ performance which includes
- Working with Analytics Department and Reporting Specialist on creating automated reports.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required)
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals (required)
- Strong organisational skills and the ability to manage multiple projects without dropping the ball (required)
- Exceptional attention to detail and a commitment to high‑quality work (required)
- Adaptability – you stay sharp, productive and positive in fast‑moving environments (required)
- Experience within i-gaming, specifically the Casino side (required)
- Tech-savvy and comfortable learning and working with advanced systems. (required)
- Ability to manage multiple assignments whilst liaising with a variety of stakeholders. (required)
- Analytical skills (required)
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (preferred)
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred)
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred)
- Experience in developing and executing customer retention strategies (preferred)
- Experience in utilising Salesforce Marketing Cloud / Adobe CDP (Content Builder, Journey Builder etc.). (preferred)
- Experience in working in a similar role. (preferred)
- Good knowledge of Excel. (preferred)
- Experience in working in an online business. (preferred)
- Strong problem-solving skills in understanding and diagnosing solutions. (preferred)
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
- Vitality Health Care
- Unum Dental
- Life Assurance & Income Protection
- Tusker car scheme
- Cycle to Work
- Retail discounts
Betway Group is an online gambling operator founded in 2006 and part of Super Group, which is listed on the New York Stock Exchange under the ticker SGHC. It provides entertainment across sports betting, casino and esports betting, built on proprietary and latest-generation technologies. The company offers interactive gaming experiences spanning pre-game and live sports betting, esports and casino in a regulated, responsible environment. Betway is headquartered in Gzira, Malta, and operates across multiple international markets.