Manager Banking Operations
This role is for a Manager Banking Operations within the online gaming world, focusing on technology and innovation.
The successful candidate will take ownership of work that provides a competitive edge. This includes leading and managing a shift-based team, overseeing day-to-day floor operations, and ensuring the accuracy of reconciliation and payment processing.
The role involves monitoring KPIs and SLAs, building and scaling the team, and developing team leads. It also requires managing rosters and shift schedules to maintain operational coverage. Identifying process inefficiencies and fostering a culture of discipline are key. Collaboration with Product, Finance, and other stakeholders is essential for operational readiness.
This position offers room to stretch, explore, and take on new challenges as the company grows.
- Lead and manage a shift-based team of approximately 30 team members, ensuring full shift coverage and strong leadership presence.
- Oversee day-to-day floor operations, including workload allocation, escalation handling, and real-time problem-solving.
- Ensure reconciliation, payment processing, and exception handling processes are executed accurately and on time.
- Monitor and manage KPIs, SLAs, and quality metrics, driving corrective actions where needed.
- Build and scale the team through effective hiring, onboarding, and workforce planning.
- Develop team leads and supervisors, ensuring clear accountability and escalation structures.
- Manage rosters, shift schedules, leave planning, and overtime to maintain consistent operational coverage.
- Identify process inefficiencies or risks and partner with engineering and product teams to drive improvements.
- Foster a culture of discipline, accountability, and continuous improvement.
- Collaborate with Product, Finance, and other stakeholders to ensure operational readiness for new launches and markets.
- 5+ years’ experience in banking, payments, or financial services operations (required).
- At least 2+ years managing large teams (15+ people) in a shift-based environment (required).
- Proven ability to build, scale, and develop high-performing operational teams (required).
- Strong understanding of reconciliation, payment processing, and exception handling workflows (required).
- Demonstrated ability to enforce process discipline and operational excellence at scale (required).
- Experience managing rosters and shift coverage in a 24/7 or extended-hours environment (required).
- Strong stakeholder management skills, with the ability to work across Product, Finance, and leadership teams (required).
- Data-driven mindset, with experience working with performance metrics and reporting dashboards (required).
- Resilience, adaptability, and a hands-on leadership approach (required).
- Experience working across multiple African markets in banking or payments (nice-to-have).
- Exposure to reconciliation or automation tools (e.g. AutoRek, Duco, ReconArt, BlackLine) (nice-to-have).
- A formal qualification in operations management, business, or finance (nice-to-have).
Betway Group is an online gambling operator founded in 2006 and part of Super Group, which is listed on the New York Stock Exchange under the ticker SGHC. It provides entertainment across sports betting, casino and esports betting, built on proprietary and latest-generation technologies. The company offers interactive gaming experiences spanning pre-game and live sports betting, esports and casino in a regulated, responsible environment. Betway is headquartered in Gzira, Malta, and operates across multiple international markets.