Relationship Manager Spain, Latam & ROW
This role focuses on managing high-value customer cohorts and ensuring a seamless experience throughout the compliance process.
The position involves leveraging data to automate customer journeys and maintaining a strong focus on mobile-first gaming. The successful candidate will act as the primary point of contact for high-value customers, building trust and delivering world-class service.
- Being responsible for completing identification tasks and profiling the most loyal customers.
- Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates.
- Being customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences.
- Using Betway’s global partnerships to create and attend a world class hospitality calendar for our customers across the globe.
- Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming.
- Managing a sustainable cohort of account managed customers.
- Managing and reporting on performance with a key focus on increasing long term player values and retention rates.
- Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact.
- Delivering a strong return on investment within budget for both on and off-site hosting.
Betway Group is an online gambling operator founded in 2006 and part of Super Group, which is listed on the New York Stock Exchange under the ticker SGHC. It provides entertainment across sports betting, casino and esports betting, built on proprietary and latest-generation technologies. The company offers interactive gaming experiences spanning pre-game and live sports betting, esports and casino in a regulated, responsible environment. Betway is headquartered in Gzira, Malta, and operates across multiple international markets.