Business Account Manager
The Business Account Manager drives revenue growth and long-term partner retention through strategic commercial negotiations, operational and financial execution, and promotions. BGaming is looking for a professional who can develop and maintain collaborative relationships with customers and partners, and establish and maintain an active and constructive relationship with other teams within the company.
The role involves timely notification of clients about upcoming game releases and updates, providing necessary materials and information to ensure scheduled releases. The Business Account Manager will promote BGaming games, regularly review game performance based on target markets and client peculiarities, and make recommendations on games with the best potential. Analysis of progress and promotion results, working out strategies for growth and client development, and developing business with existing clients or identifying areas of improvement and growth are key responsibilities. The role also includes assisting with challenging client requests or issue escalations, issuing invoices (direct integrations only), and tracking payments by clients. Clear communication of monthly progress to the team lead and preparation of monthly reports on account progress, tracking key metrics, as well as monthly promo discounts reports and monthly progress reports for clients are also required.
- Develop and maintain collaborative relationships with customers and partners.
- Establish and maintain an active and constructive relationship with other teams in the company.
- Timely notify clients about upcoming game releases and updates, provide the clients with necessary materials and information to ensure game releases on the scheduled dates.
- Promote BGaming games, regularly review games performance based on the target markets and peculiarities of the client and make recommendation to the client on the games with best potential.
- Analyse progress, promotion results, work out strategies of growth and client development.
- Develop business with existing clients and/or identify areas of improvement and growth where possible.
- Assist with challenging client requests or issue escalations as needed.
- Issue invoices (direct integrations only) and track payments by clients.
- Clearly communicate the monthly progress to the team lead.
- Prepare monthly reports on the progress of the account to the team lead, track key metrics.
- Prepare monthly promo discounts reports (both for accounting and clients) and monthly progress reports for clients.
- At least 2 years of experience in Account Management (or similar experience, like sales/customer success/B2B development/ business administration) (required)
- Excellent communication, presentation and negotiation skills; comfortable engaging with clients and internal stakeholders (required)
- Ability to work cross-functionally: liaise with technical, product, operations and marketing teams (required)
- Customer/service orientation: focus on delivering value, satisfaction, retention, and growth (required)
- Ability to manage multiple tasks and priorities (required)
- Strong analytical and decision-making skills (required)
- Ability to work with large volumes of information (required)
- Strong relationship management abilities (required)
- Self-motivated, organized, strategic thinker (required)
- Detail-oriented and proactive mindset (required)
- Language proficiency: English - Advanced (required)
- Industry knowledge (nice-to-have)
- Education in Business, Marketing, International Relations, or a related field (nice-to-have)
- Knowledge of Spanish would be a plus (nice-to-have)
- Work where it suits you: from home, the office, or a mix of both.
- 100% paid vacation and sick days, plus extra days off.
- Medical insurance and mental health support.
- BCoins for internal rewards and fun perks.
- Budget for professional development, certifications, and language courses (English and Polish).
- Hackathons, team events, and legendary parties.
- Kids' camp for BGamers' families.
- Referral program with real rewards.
BGaming is a business-to-business iGaming content provider and online slots studio, known for its provably-fair games and early adoption of cryptocurrency gameplay. Established in 2018, evolving from SoftSwiss's game-development arm, it is headquartered in Malta with development offices in Poland and Georgia, and runs a remote-friendly workforce. It supplies slots and casino games to operators across regulated and crypto-facing markets.