Billing Manager (Product Focus)
Edlight is looking for a Billing Manager with a product focus to join its team. Edlight is a business that builds AI products and expert services for students and professionals.
This role involves owning and continuously improving payment performance for two B2C subscription products. The Billing Manager will work on first payment approval rate, rebill success rate, payment recovery, refunds, chargebacks, and payment-related conversion. Analysis of payment data by GEO, payment method, PSP, MID, card type, issuer/BIN, user segment, funnel, and product flow will be key. The role requires identifying payment bottlenecks and proposing hypotheses to improve approval/rebill rates and reduce payment losses.
The Billing Manager will work with PSPs, MIDs, payment routing, cascading, and retry/dunning logic together with Billing and Engineering teams. Participation in experiments with US/EU legal entity routing, payment setup, and different payment flows is expected. Collaboration with product teams on checkout, paywall, upsell, upgrade, and rebill-related experiments is also part of the role.
Working with Billing Operations and Support to reduce unnecessary refunds/chargebacks and improve the user payment experience is essential. The Billing Manager will prepare clear requirements for engineering teams and coordinate payment-related implementation. Monitoring payment provider performance and flagging issues, risks, or opportunities will be a regular task.
Close collaboration with Product managers, the Billing team, Analytics, Engineering, Support, Legal, and PSP/provider teams is required. Building and maintaining a practical roadmap of billing/payment improvements based on metrics and business impact will be a key responsibility.
- Own and continuously improve payment performance for two B2C subscription products.
- Work on first payment approval rate, rebill success rate, payment recovery, refunds, chargebacks, and payment-related conversion.
- Analyze payment data by GEO, payment method, PSP, MID, card type, issuer/BIN, user segment, funnel, and product flow.
- Identify payment bottlenecks and propose hypotheses to improve approval/rebill rates and reduce payment losses.
- Work with PSPs, MIDs, payment routing, cascading, and retry/dunning logic together with Billing and Engineering teams.
- Participate in experiments with US/EU legal entity routing, payment setup, and different payment flows.
- Collaborate with product teams on checkout, paywall, upsell, upgrade, and rebill-related experiments.
- Work with Billing Operations and Support to reduce unnecessary refunds/chargebacks and improve the user payment experience.
- Prepare clear requirements for engineering teams and coordinate payment-related implementation.
- Monitor payment provider performance and flag issues, risks, or opportunities.
- Work closely with Product managers, Billing team, Analytics, Engineering, Support, Legal, and PSP/provider teams.
- Build and maintain a practical roadmap of billing/payment improvements based on metrics and business impact.
- 2+ years of experience in billing, payments, payment operations, PSP management, and payment infrastructure in digital products (required)
- Experience working with B2C products, preferably in the US / EU / international markets (required)
- Hands-on experience with subscription products: first payments, rebills, retries, dunning, payment recovery, refunds and/or chargebacks (required)
- Understanding of PSPs, MIDs, payment routing, cascading, decline reasons, approval rate, rebill rate, refund/chargeback impact (required)
- Ability to analyze payment data, find bottlenecks, formulate hypotheses, and measure the impact of changes (required)
- Experience working with product, engineering, billing operations, support, analytics, and/or PSP/provider teams (required)
- Ability to translate payment/business problems into clear tasks for developers or external providers (required)
- High ownership, curiosity, and willingness to work beyond a narrow supporting function (required)
- Interest in growing toward product ownership: experiments, metrics, user flows, checkout/paywall, subscription lifecycle (required)
- Timely and proactive communication, transparency, and structured thinking (required)
- Strong team and growth environment.
- Remote work & flexible schedule.
- Option to visit offices in Kyiv or coworking spaces in Lviv and Warsaw.
- 28 working days of paid vacation per year.
- 30 sick leave days and all public holidays observed.
- Workday transfer policy.
- For the team in Ukraine: medical insurance, compensation for sports activities, books, and therapy sessions.
- Compensation for courses and conferences, leadership training, internal lectures, English lessons, and speaking clubs.
- Quarterly online or offline team-building events.
- Ukrainian Victory Support program and other charitable initiatives.
Boosta is an international IT company that develops and promotes SEO tools, digital products and educational products, primarily for Western markets. Founded in 2014 and headquartered in Kyiv, Ukraine, it has released more than 10 products used by tens of thousands of people across Europe, Asia, the Americas and Australia. The company employs a team of over 400 specialists and runs an R&D department that backs startups and develops new products. Boosta operates across several verticals, including the iGaming affiliate space.