Case Filing Specialist
The Solvy business is developing a full-cycle online platform for working with legal, financial, and personal documents. The Case Filing Specialist will be responsible for reviewing and preparing legal documents for submission to the court. This role requires attention to detail and the ability to ensure accuracy and adherence to specific state and county requirements.
The position is a remote, full-time role. The hours of work are from 15:00 to 23:00, 16:00 to midnight, or from 00:00 to 08:00.
- Thoroughly review legal documents completed by clients for completeness, accuracy, and adherence to specific state and county requirements.
- Identify and correct potential errors or inconsistencies in documents according to internal protocols.
- Format and finalize document packages for submission to the court.
- Timely and accurately submit the prepared document packages to the appropriate US courts.
- Track the status of filed documents and register all updates in the internal case management system.
- Provide clients with clear and concise instructions regarding necessary corrections, signatures, or additional documents.
- Answer clients' questions about the procedural steps, process, and the status of their case (without providing legal advice).
- Maintain professional and empathetic communication with clients via email, chat, or phone.
- Actively utilize the internal Knowledge Base, which contains procedures, requirements, and specifics of the divorce process across various states.
- Continuously update knowledge regarding changes in legislation or filing procedures in different jurisdictions (based on provided updates).
- Operate internal software and tools for case and document management.
- Strong command of English (Upper-Intermediate level or higher) to communicate effectively with clients across chats and emails (required).
- Natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude (required).
- Empathetic and personable, making clients feel valued and heard (required).
- Proactive and goal-oriented, always aiming to achieve more and lead by example (required).
- Self-realisation and growth opportunities.
- Access to internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.
- Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw.
- Flexible schedule.
- 28 working days of paid vacation per year.
- Up to 30 days of sick leave.
- All public holidays fully covered.
- Optionally arrange a transfer - swap a working day with a day off and vice versa.
- Medical insurance, a Mental Health program, and compensation for sessions with a psychologist.
- Join socially meaningful initiatives, including the Ukrainian Victory Support program.
- Participate in quarterly team buildings - online or offline.
Boosta is an international IT company that develops and promotes SEO tools, digital products and educational products, primarily for Western markets. Founded in 2014 and headquartered in Kyiv, Ukraine, it has released more than 10 products used by tens of thousands of people across Europe, Asia, the Americas and Australia. The company employs a team of over 400 specialists and runs an R&D department that backs startups and develops new products. Boosta operates across several verticals, including the iGaming affiliate space.