Head of Commercial (Merchant Sales & Portfolio Growth)
Boosta is looking for a Head of Commercial (Merchant Sales & Portfolio Growth) to join the team, which is building and scaling an all-in-one payment platform for online businesses.
This role involves building and leading the commercial function. It also includes new merchant acquisition across the EU, UK, US, UA, and LATAM. Lead generation will be managed through outbound, partnerships, ISV and platform channels, and events.
The Account Management function will be overseen, focusing on retention, expansion, processed-volume growth, and the authorisation-rate value delivered to merchants. Commercial processes such as ICP, playbooks, pricing discipline, and CRM hygiene will be developed. Forecasting of sales and growth in turnover is also a key responsibility. The role will involve hiring and coaching as the function grows, and fulfilling platform growth commitments and targets.
- Build and lead the commercial function.
- Drive new merchant acquisition across the EU, UK, US, UA, and LATAM.
- Manage lead generation through outbound, partnerships, ISV and platform channels, and events.
- Oversee the Account Management function including retention, expansion, processed-volume growth, and authorisation-rate value delivery.
- Develop commercial processes including ICP, playbooks, pricing discipline, and CRM hygiene.
- Forecast sales and growth in turnover.
- Hire and coach team members as the function grows.
- Fulfil platform growth commitments and targets.
- Fintech understanding, including auth-rate and routing narrative, and writing playbooks (required).
- Knowledge of interchange and scheme economics, bank/acquirer relationships, and pricing (required).
- Experience building a pipeline or function from nothing, including creating playbooks and making initial hires (required).
- Understanding of orchestration levers, auth-rate diagnosis, VAMP thresholds, and the MID/acquirer landscape (required).
- Knowledge of subscription metrics such as MRR, involuntary churn, and dunning, as well as SaaS-merchant understanding (required).
- Experience with retention, expansion, QBRs, portfolio metrics, and TPV growth (required).
- Merchant sales or general B2B sales understanding (required).
- Proven ability to source and close complex merchant deals while maintaining price discipline (required).
- Ability to treat risk as commercial design and identify deals to decline (required).
- Experience hiring, coaching, and correcting mis-hires (required).
- A chance to work on an early-stage payment product.
- Opportunity to make architectural decisions, work with AI and high-level engineering, enjoy technical freedom, and directly influence the product’s development vector.
- Startup drive backed by the stability and support of a holding company.
- Minimal steps from idea to action; any proposal can turn into real changes.
- Your office is wherever it’s convenient for you: home, our Kyiv office, coworking spaces in Lviv or Warsaw, or anywhere else with a stable Wi-Fi connection.
- Flexible working hours: start between 8:00 and 11:00 and finish between 17:00 and 20:00, considering team collaboration hours.
- Continuous growth investment: courses, conferences, and an internal library.
- Health care and wellbeing: medical insurance, a Mental Health program, and compensation for sessions with a psychologist.
- Time to recharge: 28 paid days off per year, sick leave, and all public holidays fully covered.
- Gifts for special occasions.
- Social Impact: The Ukrainian Victory Support program and other charitable initiatives supporting Ukraine.
- Active corporate life: quarterly team buildings, workshops, and other holding-level events.
Boosta is an international IT company that develops and promotes SEO tools, digital products and educational products, primarily for Western markets. Founded in 2014 and headquartered in Kyiv, Ukraine, it has released more than 10 products used by tens of thousands of people across Europe, Asia, the Americas and Australia. The company employs a team of over 400 specialists and runs an R&D department that backs startups and develops new products. Boosta operates across several verticals, including the iGaming affiliate space.