Head of Infrastructure and Security
The company is looking for a Head of IT & Security who will own and develop its internal IT function. The main goal is to turn IT, Jira and InfoSec from separate service teams into one well-managed internal IT service with clear ownership, transparent SLA, proper prioritization, business-value validation, security governance and continuous improvement.
- Own HelpDesk service quality and SLA.
- Identify recurring issues and solve root causes.
- Improve onboarding, offboarding, equipment, access and support processes.
- Develop automation and self-service.
- Own Jira as an internal process platform, not just a task tracker.
- Validate Jira requests through business value, owner, impact and cost of complexity.
- Help business and infrastructure teams design scalable processes in Jira.
- Ensure execution of the InfoSec roadmap.
- Own access management governance together with relevant teams.
- Oversee access reviews, offboarding controls, MDM and other security controls.
- Track vulnerability remediation and security action items.
- Build one operating model for HelpDesk, Jira and InfoSec.
- Define and manage priorities across teams.
- Build clear roadmaps and regular reporting.
- Manage team performance and development.
- Improve cost efficiency, license utilization and operational effectiveness.
- Partner with business units and infrastructure teams proactively.
- Experience managing IT operations, HelpDesk, infrastructure or similar technical service teams (required).
- Experience with Jira administration or ownership of internal workflow/process platforms (required).
- Ability to challenge business requests and validate business value before implementation (required).
- Experience with automation or AI tools for internal operations (required).
- Understanding of InfoSec operations: access management, security controls, MDM, vulnerability management, audits, security awareness (required).
- Strong analytical thinking: metrics, dashboards, service analytics, cost efficiency (required).
- Strong service delivery mindset: SLA, ticket flows, service quality, backlog management, prioritization, CSAT (required).
- Good communication with business teams, non-technical stakeholders and senior management (required).
- Upper-Intermediate English proficiency or higher, both written and spoken (required).
- Experience managing InfoSec directly or working closely with security teams (nice-to-have).
- Experience with DevOps, cloud infrastructure (nice-to-have).
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
Boosta is an international IT company that develops and promotes SEO tools, digital products and educational products, primarily for Western markets. Founded in 2014 and headquartered in Kyiv, Ukraine, it has released more than 10 products used by tens of thousands of people across Europe, Asia, the Americas and Australia. The company employs a team of over 400 specialists and runs an R&D department that backs startups and develops new products. Boosta operates across several verticals, including the iGaming affiliate space.