Customer Due Diligence Officer
BoyleSports is seeking a Customer Due Diligence Officer to support its continued growth. Reporting to the Senior CDD Officers, the successful candidate will work closely with the AML team, Safer Gambling Team, and Customer Service department to ensure consistency and high quality in work processes.
The role involves using various tools and processes to assess risks and ensure BoyleSports meets its regulatory obligations for both digital and retail customers. The officer will play a key role in maintaining compliance standards while supporting the broader business objectives.
- Conduct processes and procedures required to meet regulatory Customer Due Diligence obligations for both digital and retail customers.
- Perform customer due diligence, enhanced due diligence, risk profiling and assessments of the customer base.
- Ensure Safer Gambling is an integral part of the daily operations within the CDD team.
- Proactively monitor and review customer accounts ensuring they are playing responsibly whilst meeting regulatory requirements. This will include reaching out to customers where required.
- Monitor customers spend against their known income and/or documents where available to assess customer affordability.
- Support the maintenance and review of relevant logs/reporting to ensure meaningful record keeping is available for future review.
- Update relevant customer due diligence records, document all findings and accounts are adequately noted.
- Manage and build effective relationships with stakeholders across the business, preparing reports as required by the business.
- Support the delivery of required education & training for staff.
- Act as the first point of contact for staff and external authorities on customer due diligence related matters, with responsibility for receiving, investigating and determining the appropriate course of action where required.
- Assist in general compliance enquiries of a Customer Due Diligence/AML/Safer Gambling nature.
- Perform ad-hoc tasks and regular reports.
- Work closely with the other Senior CDD Officers on a daily basis to achieve goals, share best practices and implement new processes.
- Previous work experience within the betting industry (required).
- Keen interest in and aptitude for due diligence, safer gambling, risk assessment and customer interaction (required).
- Ability to accurately identify and analyse different types of risk and escalate them when necessary in a clear and timely manner (required).
- Capability to manage a diverse workload and triage numerous tasks (required).
- Ability to work in a fast-paced environment delivering to tight deadlines and able to handle pressure (required).
- Attention to detail and an eye for accuracy (required).
- Strong problem-solving and decision-making skills (required).
- Flexible, resilient and reactive to change (required).
- Excellent communication and writing skills (required).
- Confidence to carry out telephone interactions as times handling sensitive contacts where empathy and a non-judgmental approach is essential (required).
- Strong administrative skills and diligent approach to casework (required).
- Previous experience in Due Diligence or Safer Gambling roles (preferred).
- Knowledge and experience of Gambling Commission regulations (preferred).
- Ability to work as a team or independently (required).
- Strong interpersonal skills and ability to build rapport with customers and internal stakeholders (required).
- Availability to work a 7-day working week, with approx. 1 weekend in 4 having to be worked (required).
BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.
