Due Diligence Analyst - Mandarin
As a Due Diligence Analyst - Mandarin, reporting to the Due Diligence Team Leader, the role plays a key part in ensuring compliance with gambling licensing objectives, Anti-Money Laundering (AML) requirements, Know Your Customer (KYC) obligations, and safer gambling regulations. The analyst is responsible for reviewing customer documentation, conducting due diligence checks, completing account reviews, and managing alerts throughout the customer lifecycle.
Working closely with internal stakeholders, the analyst helps protect the business by ensuring compliance with regulatory requirements while supporting a positive customer experience. Due to the nature of the customer base, fluency in Mandarin and English is essential for this position.
- Ensuring adherence to Due Diligence, AML, KYC and safer gambling policies and procedures, while maintaining a strong understanding of regulatory and licensing requirements.
- Conducting verification of customer-provided documentation, including Proof of Identity (POI), Proof of Address (POA), Source of Funds (SOF) and Source of Wealth (SOW) documentation.
- Performing customer due diligence reviews, enhanced due diligence investigations and full account assessments, providing clear rationale for decisions made.
- Contacting customers via email and telephone to request additional information and documentation where required to satisfy regulatory obligations.
- Managing incoming alerts, daily controls, account reviews and allocated casework accurately and within agreed timelines and service levels.
- Maintaining accurate departmental records, including validated documentation, review outcomes, internal notes and process documentation.
- Raising internal investigation tickets and ensuring all due diligence outcomes are appropriately recorded and escalated where necessary.
- Identifying and reporting potential system issues, operational risks or process deficiencies through the appropriate channels.
- Meeting departmental KPIs and SLAs while maintaining a high level of accuracy and attention to detail.
- Contributing to continuous improvement initiatives by providing feedback and recommendations to enhance policies, procedures and standard operating practices.
- Fluent Mandarin and English language skills, both written and verbal (required).
- Previous experience in KYC, AML, Due Diligence, Compliance, Financial Crime, Risk or a related operational environment (preferred).
- Awareness of regulatory and licensing requirements within the gambling, financial services or other regulated sectors (preferred).
- Strong organisational skills, with the ability to prioritise workloads, manage multiple tasks and meet deadlines in a fast-paced environment (required).
- Excellent attention to detail, analytical thinking and sound decision-making skills (required).
- Strong communication and interpersonal skills, with the ability to engage professionally with customers and internal stakeholders (required).
- Customer-focused approach with an understanding of the importance of delivering a positive customer experience while maintaining compliance standards (required).
- Flexible and adaptable mindset, with the ability to respond effectively to changing business requirements and operational priorities (required).
- Proactive attitude with a willingness to suggest improvements to processes, procedures and ways of working (required).
- Comfortable working to performance targets, KPIs and service level agreements (required).
BV Group (BetVictor) is an online gambling operator and B2B technology provider with roots dating back to 1946. Known for its pioneering approach, it was one of the first gambling companies to move its operations to Gibraltar and to build its product in-house. The company has run high-profile marketing campaigns and sponsors prestigious events across snooker, darts and horseracing. BV Group's operational headquarters are at the World Trade Center Gibraltar, where it employs around 700 people, making it one of the territory's largest employers.