Due Diligence Team Leader
BV Group is looking for a Due Diligence Team Leader to oversee the daily operations of the Due Diligence team. The role focuses on ensuring adherence to standard operating procedures and meeting the regulatory and licensing objectives of the organisation.
The successful candidate will be responsible for managing team productivity, maintaining quality standards, and handling escalations. This position requires a professional capable of guiding staff, making critical decisions regarding business relationships, and ensuring compliance across various jurisdictions.
- Responsible for the day-to-day running of the team to ensure all tasks are completed or allocated.
- Review Due Diligence reports and make decisions as to how the business relationship can commence and continue with the customer, thoroughly documenting the rationale behind the decision.
- Review and analyse customer provided documentation relating to customer’s Due Diligence journey including source of wealth and source of funds documentation with the purpose of ensuring that customers are gambling with legitimately derived income with the affordability concerns have been identified and addressed.
- Educate, develop, and motivate staff to meet or exceed service levels, quality, and operational expectations.
- Deliver business requirements within the expected time frame including monthly performance review, delivery of KPIs/121s, quality and spot-checks.
- Ensure team compliance with the regulatory and licencing requirements across jurisdictions.
- Acting as first point of contact for escalated queries relating to the full KYC / Due Diligence journey.
- Investigate, manage, and resolve escalated customer queries and complete account reviews and summaries for the Due Diligence Managers and other team stakeholders.
- Deputising for the Due Diligence Manager/s when necessary.
- Experience of working within a Due Diligence environment, in particular, experience of reviewing and making key decisions based on customer information (required).
- Understands end-to-end Due Diligence journey within one or across all territories (required).
- Knowledge of UK AML Laws, Gibraltar Money Laundering Regulations and GBGC /GGC LCCP’s (required).
- Knowledge of delivery of coaching, training, and motivation of team and has great communication skills (required).
- Highly motivated, with strong organisational skills (required).
- Flexible and able to positively react to change (required).
- Able to handle pressure and work at pace (required).
- Good decision-making skills with an objective mind and great attention to detail (required).
- Understands the importance of delivering great customer service (required).
- Proactive with suggesting improvements to procedures and SOPs (required).
BV Group (BetVictor) is an online gambling operator and B2B technology provider with roots dating back to 1946. Known for its pioneering approach, it was one of the first gambling companies to move its operations to Gibraltar and to build its product in-house. The company has run high-profile marketing campaigns and sponsors prestigious events across snooker, darts and horseracing. BV Group's operational headquarters are at the World Trade Center Gibraltar, where it employs around 700 people, making it one of the territory's largest employers.