Customer Support Supervisor
Campeon Gaming is looking for a Customer Support Supervisor to join the team and take an active role in the day-to-day operation of the Customer Support department. This is a hands-on role for someone who enjoys working with people, making decisions, solving problems, and helping a team perform at its best.
The Customer Support Supervisor acts as the main point of support for agents during their shift, ensuring that operations run smoothly and that customers receive a consistently high level of service.
- Lead and support Customer Support Agents during daily shifts, ensuring smooth operations and appropriate workload distribution.
- Monitor queues, chats, emails, breaks, and overall shift coverage, stepping in when priorities change or additional support is needed.
- Guide agents through complex or sensitive customer cases and help them make the right decisions.
- Monitor team performance, productivity, quality and KPIs, identifying areas where additional coaching or support is needed.
- Provide regular feedback and on-the-job coaching to help agents develop and improve.
- Handle escalations and take ownership of situations that require a higher level of attention or decision-making.
- Work closely with other departments to resolve customer issues efficiently and ensure clear communication between teams.
- Ensure procedures, policies and operational updates are correctly followed by the team.
- Identify recurring issues, operational gaps and opportunities to improve the way we work.
- Keep the team informed, engaged and aligned during the shift.
- Provide feedback and operational insights to the Head of Customer Support.
- Strong communication and people skills, with the confidence to guide and support others. (required)
- Good judgement and the ability to make decisions, especially during busy or challenging situations. (required)
- A proactive and solution-oriented approach - someone who doesn't just identify a problem but looks for ways to solve it. (required)
- Strong organizational and prioritization skills. (required)
- Attention to detail and a strong sense of responsibility. (required)
- Ability to give constructive feedback and handle difficult conversations professionally. (required)
- A team-oriented mindset and willingness to support the development of others. (required)
- Good understanding of customer service principles and the importance of both quality and productivity. (required)
- Fluent English, both written and spoken. (required)
- Flexibility to work on a rotating shift schedule, including evenings, nights, weekends and public holidays. (required)
- Competitive Salary & bonus scheme.
- Access to LinkedIn Learning programs as well as funding to educational programs of your choice.
- Monthly allowance for orders via the Wolt App & free drinks and snacks at the office.
- Paid educational leave.
- Hybrid working model.
- Modern offices in the center of Nicosia.
- 360 feedback for Constant personal and professional development.
- Birthdays are always a day off!
Campeon Gaming is an iGaming technology provider that delivers platform solutions and managed services for online casino and sportsbook operators. Its offering is built for fast launches and scalable growth across regulated markets. The company provides an all-in-one iGaming platform alongside end-to-end managed services spanning payments, affiliates, CRM, KYC and fraud, customer support, casino and sportsbook management, and VIP support. Campeon Gaming is headquartered in Athens, Greece.