Customer Support Representative
Description
Full-time position in a SaaS company. The position includes assisting with technical support and providing customers full training of our product. You will help customers plan and understand the best ways to utilize our service based on their business needs.
Responsibilities
- Assisting with technical support
- Providing customers full training of our product
- Helping customers plan and understand the best ways to utilize our service based on their business needs
Requirements
- Strong verbal and written communication skills in English – Must
- Strong analytical skills and technical orientation – Must
- Tech/Web savvy – Advantage
- Excellent social skills and an enthusiastic team player
- Ability to multitask, prioritize and manage time effectively
About Cellxpert
Cellxpert is an affiliate management platform that integrates with operators' backend systems to deliver full-funnel, real-time data. It is designed to connect with existing backend systems and CRMs, providing granular reporting and customisable dashboards. The platform supports flexible, automated commission models and enterprise-grade security against scraping and unauthorised access. Cellxpert powers affiliate programmes for leading brands and is headquartered in Tel Aviv.