Finnish Speaking Customer Experience Agent - Hybrid (Malta)
At ComeOn, we take the Customer Experience beyond just customer service! We’re on the lookout for friendly, people-focused individuals to join our team. If you’re a great communicator who enjoys solving problems and making someone’s day better, we’d love to hear from you. This isn’t your average customer support role. Every day brings something different; you’ll quickly become an iGaming expert for our brands and products, supporting our players across calls, live chat, and email. From helping with account queries to guiding payment processes, your role will be all about delivering excellent service in every interaction.
- Support customers via calls, live chat, and email
- Handle more complex issues from start to resolution
- Approve withdrawals and process KYC documentation
- Carry out security checks to keep our players and business safe
- Willingness to take on relevant ad hoc tasks as needed
- Speak and write fluently in Finnish and English (required)
- Enjoy multitasking and have strong problem-solving skills (required)
- Are comfortable working shifts (including some nights) (required)
- Have an interest in using AI tools to boost efficiency (required)
- Previous customer service experience (that’s a bonus!) (preferred)
- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace (we are truly hybrid)
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
- Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
- Fun quarterly team events and social gatherings
ComeOn Group is a global iGaming operator founded in 2008, which launched its first online brand in 2010. It runs more than 20 casino and sports betting brands on its proprietary platform, offering a secure, entertainment-led player experience across multiple markets. The company employs over 500 people across seven main locations and operates as an international iGaming employer. ComeOn Group is headquartered in St Julian's, Malta.