Payment Solutions Specialist
ComeOn Group is looking for a strategic Payment Solutions Specialist. The Payment Solutions Specialist will be critical in managing and optimizing payment systems, ensuring smooth transaction processing, and enhancing the customer payment experience. This role requires a detail-oriented individual with strong analytical skills and experience in the online gambling or fintech sector. The specialist will collaborate with internal teams and external payment providers to maintain operational excellence across multiple markets.
- Review and analyze daily and monthly payment processing acceptance rate (AR) by market (Nordics, Germany, Poland, Canada, Netherlands, and others as required).
- Identify, investigate, and report errors or discrepancies in payment processing, ensuring timely resolution.
- Prepare detailed reports for internal stakeholders, highlighting trends, risks, and opportunities.
- Perform regular site testing of payment functionalities across desktop, mobile, and app platforms to ensure a seamless user experience.
- Monitor payment dashboards in real-time to track transaction performance, success rates, and system health across all markets.
- Escalate anomalies or critical issues (e.g., payment failures, delays) to the appropriate teams or providers.
- Act as the primary point of contact for payment service providers (PSPs), liaising with them to resolve issues identified during checks or dashboard monitoring.
- Conduct investigations with PSPs into declined transactions, fraud flags, or technical glitches, ensuring minimal disruption to customers.
- Support the onboarding of new payment methods or providers, ensuring alignment with market demands (e.g., Trustly or Swish for Nordics, iDEAL for the Netherlands).
- Maintain and update payment option settings, including currency configurations, regional preferences, and PSP integrations.
- Stay informed of regulatory requirements (e.g., GDPR, regulatory standards) and ensure payment settings comply with local laws in each market.
- 2+ years of experience in a payments, fintech, or product specialist role, ideally within the online gambling or e-commerce industry (required).
- Strong analytical skills with experience reviewing financial data (e.g., payments reports, transaction logs) (required).
- Proficiency in monitoring dashboards or payment systems (e.g. Tableau) (required).
- Excellent communication skills to liaise with internal teams and external providers (required).
- Knowledge of payment methods and PSPs relevant to the Nordics (e.g., Trustly, Zimpler), with familiarity in Germany (Sofort), Poland (Przelewy24), Canada (Interac), and the Netherlands (iDEAL) (required).
- Detail-oriented with a proactive approach to problem-solving (required).
- Experience working in a regulated industry (e.g., gambling) and understanding of compliance requirements (preferred).
- Familiarity with site testing tools (nice-to-have).
- A competitive remuneration package including a company bonus scheme.
- Fantastic quarterly team events and weekly company events.
- A one-time bonus to help you set up a comfortable workstation at home.
- Hybrid work arrangement, with up to 40 days a year to work fully remote from anywhere.
- Wellbeing allowance.
- A comprehensive, International Private Health Insurance.
- Breakfast at the office on Tuesdays.
- Lunch at the office on Mondays and Wednesdays.
ComeOn Group is a global iGaming operator founded in 2008, which launched its first online brand in 2010. It runs more than 20 casino and sports betting brands on its proprietary platform, offering a secure, entertainment-led player experience across multiple markets. The company employs over 500 people across seven main locations and operates as an international iGaming employer. ComeOn Group is headquartered in St Julian's, Malta.