Swedish Speaking Customer Support Specialist - Malta
ComeOn Group is looking for friendly, people-focused individuals to join the team as a Customer Experience Specialist. This role serves as the bridge between frontline support and technical teams, focusing on resolving complex customer issues with precision to ensure high levels of satisfaction.
The successful candidate will go beyond standard support duties to provide professional and empathetic assistance. The role requires a collaborative mindset and the ability to thrive in a fast-paced environment while maintaining a high attention to detail.
- Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls.
- Review and process player withdrawal requests, ensuring accuracy and adherence to established processing timelines.
- Meticulously review player identification documents to verify accounts, detect potential fraud, and ensure compliance with regulatory standards.
- Act as the first point for escalated queries that go beyond standard procedure, ensuring first-time resolution.
- Supporting newer agents with tricky questions and providing guidance.
- Become the point of contact for specific brand features or localised market requirements.
- Identify recurring player pain points and suggest updates to internal Knowledge Base or AI tools.
- Willingness to take on relevant ad hoc tasks as needed.
- Speak and write fluently in Swedish and English (required)
- Minimum of 12 months of experience in Online Customer Support (iGaming, Fintech etc.) (required)
- Collaborative contributor who flourishes within teams and elevates those around them (required)
- Detective mindset with a high attention to detail (required)
- Enjoy multitasking and have strong problem-solving skills (required)
- Comfortable working shifts (with a possibility of night shifts) (required)
- Interest in using AI tools to boost efficiency (required)
- Competitive salary and bonus scheme.
- Hybrid working model with flexibility between home and office.
- One-time bonus to help set up a home workspace.
- Work remotely for up to 40 days per year from anywhere in the world.
- Private health insurance and a flexible wellbeing allowance.
- Complimentary breakfast and lunch on select days.
- In-office events, quarterly team events, and social gatherings.
- Access to the ComeOn Academy for training and personal development.
ComeOn Group is a global iGaming operator founded in 2008, which launched its first online brand in 2010. It runs more than 20 casino and sports betting brands on its proprietary platform, offering a secure, entertainment-led player experience across multiple markets. The company employs over 500 people across seven main locations and operates as an international iGaming employer. ComeOn Group is headquartered in St Julian's, Malta.