Head of Software Engineering

Super Group International is seeking a Head of Software Engineering to lead the technology platforms that support risk, compliance, AML, CRM and contact centre operations across its International and African businesses. The role involves managing a mix of SaaS, third-party and bespoke solutions to drive platform optimisation, integration, data connectivity and strategic improvements, including enhancements to Microsoft Dynamics 365 and customer engagement capabilities.

As Head of Software Engineering, the individual will provide leadership to established engineering teams, ensure reliable service delivery, and define the future technology roadmap, aligning engineering execution with business objectives while driving innovation, agility and operational excellence.

• Define and execute the Enterprise Support technology roadmap.
• Provide strategic direction for the domain, platforms and engineering teams.
• Ensure continuity, scalability and long-term evolution of key business systems.
• Align technology initiatives with business and operational objectives.
• Own enterprise support platforms, including CRM, Contact Centre, Risk and AML technologies.
• Oversee third-party vendor relationships, technical governance and service performance.
• Ensure effective integration and secure data flows between internal and external systems.
• Drive platform optimisation, enhancements and technology consolidation initiatives.
• Own the CRM strategy, roadmap and Microsoft Dynamics 365 environment.
• Lead CRM modernisation and continuous improvement initiatives.
• Enable customer service, account management and compliance workflows through automation.
• Deliver operational reporting, insights and a unified customer view across platforms.
• Oversee omnichannel customer engagement platforms, telephony and workforce management solutions.
• Drive improvements in customer service technology, automation and agent efficiency.
• Ensure seamless customer experiences across all communication channels.
• Lead technology solutions supporting KYC, AML, fraud prevention and regulatory compliance.
• Oversee risk monitoring systems, AML models and regulatory reporting capabilities.
• Ensure robust controls, auditability, governance and regulatory readiness.
• Support business risk mitigation through scalable, compliant technology solutions.
• Drive automation and process optimisation across operational functions.
• Support back-office platform consolidation across multiple business regions.
• Ensure platform reliability, resilience, monitoring and business continuity.
• Deliver technology improvements that enhance operational efficiency and service quality.
• Lead and develop engineering leaders, product managers, architects and agile teams.
• Ensure high-quality, timely and efficient delivery of technology initiatives.
• Champion Agile practices, engineering excellence and architectural standards.
• Manage resources, priorities and budgets to maximise business value.
• Partner with senior business and technology leaders to drive strategic outcomes.
• Promote collaboration across teams and functions.
• Foster a culture of accountability, innovation, continuous improvement and learning.
• Ensure effective risk management, compliance adherence and governance practices.

• Bachelor’s degree in Computer Science, Information Systems, Business, Commerce or a related discipline (required)
• 5+ years’ experience leading software engineering teams or technology functions (required)
• Proven experience implementing, integrating and managing enterprise SaaS and third-party platforms (required)
• Strong experience with Contact Centre technologies, including omnichannel, telephony, IVR and workforce management solutions (required)
• Experience owning and optimising Microsoft Dynamics 365 CRM environments and integrations (required)
• Strong knowledge of systems integration, APIs, data engineering and real-time data processing (required)
• Experience delivering scalable, high-volume transactional platforms with a focus on performance, security and reliability (required)
• Proven ability to improve operational efficiency through automation, workflow optimisation and user-centric solutions (required)
• Strong analytical skills, including reporting, data insights and regulatory compliance reporting (required)
• Experience managing vendor relationships, service delivery and technical evaluations (required)
• Knowledge of risk, fraud and AML technology solutions and their integration into operational systems (required)
• Understanding of data privacy and protection regulations, including GDPR and POPIA (required)
• Demonstrated success managing multiple complex projects and delivering strategic technology roadmaps (required)
• Strong understanding of software development, quality assurance and engineering best practices (required)
• Experience driving Agile delivery methodologies at scale (required)
• Excellent stakeholder management, communication and influencing skills (required)
• High attention to detail with a strong focus on quality and governance (required)
• Adaptable and resilient, with the ability to operate effectively in fast-paced, changing environments (required)
• Experience with LexisNexis Risk Solutions or similar fraud, identity and AML platforms (nice-to-have)
• Experience within regulated iGaming, betting, financial services or highly regulated industries (nice-to-have)
• Knowledge of risk, compliance and AML systems, including bespoke risk model implementation (nice-to-have)
• Familiarity with fraud detection, transaction monitoring and risk analytics (nice-to-have)
• Experience applying AI-driven customer service solutions, including chatbots, agent assist and workflow automation (nice-to-have)
• Experience leading platform consolidation or transformation projects across multiple businesses, brands or regions (nice-to-have)
• Relevant Microsoft Dynamics 365, Power Platform, CRM or Contact Centre certifications (nice-to-have)
• SAFe Agile certification or equivalent scaled Agile experience (nice-to-have)
• Relevant Product Management certification (nice-to-have)
• Additional Agile, technology or industry-recognised professional certifications (nice-to-have)

• Learning and development programmes
• Performance tool for feedback and career development
• Employee Assistance Programme
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

DigiOutsource is a global iGaming technology and services company and part of Super Group (SGHC), the holding company behind the Betway and Spin brands. Headquartered in Cape Town, South Africa, with offices in London and Portugal, it provides software development, digital marketing, business intelligence, design and communications services that power leading online gaming brands. The company employs around 1,200 people across multiple continents. DigiOutsource was formed from the merger of the ForwardSlash and SpeakUp Communications businesses and operates as a key technology hub within Super Group.

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