IT Support Technician
DIGI Outsource is seeking an IT Support Technician to provide professional technical support to meet the needs of the organisation. The role involves managing user workstations, troubleshooting technical issues, and ensuring the smooth operation of company infrastructure.
The successful candidate will work in a fast-paced environment, handling front-line desktop support and system monitoring. This position requires a proactive individual who is eager to learn and capable of applying new technologies to support the company's growing digital gaming operations.
- Installing, configuring, maintaining, and troubleshooting user workstations and laptops on company infrastructure.
- Ensuring correct software is loaded onto user machines before delivery.
- Utilising Intune and understanding its processes and general functionality.
- Providing front-line desktop support via chat support or Jira Service Management initiated requests.
- Troubleshooting problems via Teams, in-person, and remote desktop technologies.
- Monitoring company infrastructure and performing proper escalation of alerts on systems like Grafana, Kibana, and Nagios.
- Managing Office365, Exchange on-prem, and Exchange365 environments.
- Administering Microsoft Entra and Active Directory.
- Managing user rights via group membership changes in Active Directory and Entra.
- Supporting corporate and call centre applications, including troubleshooting and issue escalation.
- Diagnosing and fixing hardware problems and replacing hardware parts.
- Managing printers, networks, Wi-Fi, Bluetooth, hard drives, and laptop internals.
- Applying new technologies and methods as they become available.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required)
- Collaborative mindset, working smoothly with cross-functional teams to hit shared goals (required)
- Strong organisational skills and the ability to manage multiple projects without dropping the ball (required)
- Exceptional attention to detail and a commitment to high-quality work (required)
- Adaptability – staying sharp, productive and positive in fast-moving environments (required)
- IT Qualification in A+ and AZ-900 (required)
- 2-3 years’ experience providing corporate end user desktop support (required)
- 2-3 years’ experience supporting Windows workstations and laptops (installation, configuration, troubleshooting) (required)
- 2-3 years’ experience administering Active Directory / Microsoft Entra ID, including user and group management (required)
- Valid driver’s license and own vehicle (required)
- Ability to work shifts (required)
- Further qualifications in MCSE, N+ or Intune or Azure (nice-to-have)
- Experience in monitoring of systems (nice-to-have)
- Learning and development programmes
- Performance tool for feedback and career development
- Employee Assistance Programme
- Group Life Cover
- Funeral Fund Benefit
- Income Continuation Benefit
- Medical Aid Subsidy
- Retirement Annuity Subsidy
DigiOutsource is a global iGaming technology and services company and part of Super Group (SGHC), the holding company behind the Betway and Spin brands. Headquartered in Cape Town, South Africa, with offices in London and Portugal, it provides software development, digital marketing, business intelligence, design and communications services that power leading online gaming brands. The company employs around 1,200 people across multiple continents. DigiOutsource was formed from the merger of the ForwardSlash and SpeakUp Communications businesses and operates as a key technology hub within Super Group.