Junior Network Operation Center Engineer
Super Group is looking for a Junior Network Operations Centre Engineer to support the delivery of a high-quality, reliable, and proactive operations service. The role involves real-time monitoring, incident detection and escalation, first-line troubleshooting, service restoration, and the documentation of operational events to ensure system stability and seamless customer experiences.
The successful candidate will take ownership of tasks that provide a competitive edge, including utilising monitoring tools to interpret alerts and system dashboards, managing incidents through ticketing and ITIL-aligned processes, and performing initial technical diagnoses on system and application components.
- Utilising monitoring tools to interpret alerts and system dashboards.
- Using platforms such as Nagios, SolarWinds, Datadog, or Grafana to identify anomalies and performance issues.
- Interpreting alerts to determine severity, potential impact, and required response actions.
- Applying foundational networking knowledge to troubleshoot issues, including TCP/IP, DNS, Server Basics, and Cloud Concepts.
- Using knowledge of distributed system architecture to recognise common failure patterns.
- Managing incidents through ticketing and ITIL-aligned processes, such as JIRA, to log, triage, and update incidents.
- Following ITIL principles to ensure structured incident prioritisation, escalation, and resolution.
- Performing initial technical diagnosis on system and application components, including assessing server health and investigating application performance or database connectivity issues.
- Strong verbal and written communication skills (required).
- Experience working collaboratively in cross-functional teams (required).
- Strong organisational skills and the ability to manage multiple projects (required).
- Exceptional attention to detail and a commitment to high-quality work (required).
- Adaptability in fast-moving environments (required).
- IT certification in either CompTIA A+, CompTIA N+, or Cisco CCNA (required).
- 1-2 years experience in the Operations space focussing on Monitoring and Incident Management (required).
- 1-2 years hands-on experience using at least one major monitoring platform such as Nagios, SolarWinds, Datadog, Grafana, or Zabbix (required).
- 1-2 years experience using Jira, ServiceNow, Freshservice, or another enterprise ITSM tool (required).
- Practical exposure to ITIL Incident Management, demonstrated by ITIL v4 Foundation certification or documented participation in a structured incident-response workflow (required).
- 1-2 years experience collaborating with engineering, support, or platform teams in a 24/7 operational or incident-driven environment (required).
- Prior experience in environments with rapid changes, live-system dependencies, or peak-traffic events (required).
- Relevant Information Technology tertiary qualification (nice-to-have).
- Knowledge of sports betting markets, including odds calculation, betting types and market trends (nice-to-have).
- Previous experience in the online gaming or casino industry (nice-to-have).
- Familiarity with gambling regulations and compliance requirements (nice-to-have).
- Experience with real-time systems or high-traffic platforms (nice-to-have).
- Learning and development programmes.
- Performance tool for feedback and career development.
- Employee Assistance Programme.
- Group Life Cover.
- Funeral Fund Benefit.
- Income Continuation Benefit.
- Medical Aid Subsidy.
- Retirement Annuity Subsidy.
DigiOutsource is a global iGaming technology and services company and part of Super Group (SGHC), the holding company behind the Betway and Spin brands. Headquartered in Cape Town, South Africa, with offices in London and Portugal, it provides software development, digital marketing, business intelligence, design and communications services that power leading online gaming brands. The company employs around 1,200 people across multiple continents. DigiOutsource was formed from the merger of the ForwardSlash and SpeakUp Communications businesses and operates as a key technology hub within Super Group.