Senior Business Analyst
Super Group Africa is seeking a Senior Business Analyst to play a key part in delivering business and technology solutions that align stakeholder needs with strategic objectives. The role involves translating current-state processes into future-state capabilities, facilitating workshops, eliciting and analysing requirements, and engaging with business and technology stakeholders.
The Senior Business Analyst will be responsible for documenting business and functional requirements, mapping current and future state processes, validating solutions, supporting delivery teams, and driving requirements through to implementation. Their drive and ideas will help Super Group Africa move faster, improve smarter, and stay ahead of the game.
- Act as a thought leader within the Business Analysis team, promoting best practices and continuous improvement.
- Influence strategic decision-making by presenting well-structured analyses and recommendations to senior leadership.
- Lead workshops and stakeholder interviews to elicit, prioritise, and validate complex business requirements.
- Develop comprehensive business cases, feasibility studies, and cost-benefit analyses to support decision-making.
- Translate high-level business needs into detailed functional specifications, user stories, and acceptance criteria.
- Actively participate in Agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, and retrospectives.
- Prioritize requirements and ensure clarity and feasibility of user stories with acceptance criteria.
- Analyse current business processes, systems, and data to identify inefficiencies and opportunities for optimization.
- Drive continuous improvement initiatives, ensuring alignment with long-term strategic goals.
- Recommend innovative solutions to address complex business challenges and deliver measurable value.
- Build and maintain strong relationships with senior stakeholders, including executives, product owners, and external partners.
- Provide timely updates on project task progress, risks, and dependencies.
- Facilitate conflict resolution and negotiation to align diverse stakeholder interests.
- Maintain detailed and accurate documentation, including process maps, data flows, and system designs.
- Create visual aids such as wireframes, mockups, or prototypes to clarify requirements.
- Ensure that all documentation is up to date, accessible, and aligned with organizational standards.
- Support testing efforts by creating detailed acceptance criteria and validating delivered functionality against requirements.
- Facilitate user acceptance testing and address feedback to ensure successful handover.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required).
- A collaborative mindset, working smoothly with cross-functional teams to hit shared goals (required).
- Strong organisational skills and the ability to manage multiple projects without dropping the ball (required).
- Exceptional attention to detail and a commitment to high-quality work (required).
- Adaptability – you stay sharp, productive and positive in fast-moving environments (required).
- Business Analysis Diploma, Business Administration, Information Technology, Computer Science, BSc, B.com, B.Bus Sci or equivalent (required).
- Advanced knowledge of Agile methodologies, including Scrum, Kanban, and Scaled Agile Frameworks (required).
- Expertise in writing detailed user stories, epics, and acceptance criteria (required).
- Proficiency with Agile tools like Jira, Confluence, and process modelling tools such as Visio or Lucidchart (required).
- 5–8 years of experience as a Business Analyst (required).
- Strong analytical skills with the ability to synthesize complex information into actionable insights (required).
- Proven track record of successfully delivering complex projects and driving measurable business outcomes (required).
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (nice-to-have).
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (nice-to-have).
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (nice-to-have).
- Professional certifications such as Certified Business Analysis Professional (CBAP), Certified Scrum Master (CSM), PMI-Agile Certified Practitioner (PMI-ACP), or SAFe Agilist (nice-to-have).
- Experience in leading enterprise-wide transformation projects (nice-to-have).
- Knowledge of emerging technologies such as AI, machine learning, and cloud computing (nice-to-have).
- Familiarity with UX/UI principles and tools for prototyping and journey mapping (nice-to-have).
- Supergrowth learning and development programmes.
- Performance tool for feedback and career development.
- Employee Assistance Programme.
- 100% company contribution to Discovery medical aid (Classic Comprehensive plan rates) for the main member only.
- 100% company contribution to Vitality.
- 3% company contribution to a Momentum-administered provident fund.
DigiOutsource is a global iGaming technology and services company and part of Super Group (SGHC), the holding company behind the Betway and Spin brands. Headquartered in Cape Town, South Africa, with offices in London and Portugal, it provides software development, digital marketing, business intelligence, design and communications services that power leading online gaming brands. The company employs around 1,200 people across multiple continents. DigiOutsource was formed from the merger of the ForwardSlash and SpeakUp Communications businesses and operates as a key technology hub within Super Group.