Account Manager
Digitain is looking for a dynamic, high-performing and experienced Account Manager to join the team. The role is suited for a customer-oriented individual with a proactive attitude who is passionate about the company products.
The ideal candidate possesses a drive for achieving goals and maintaining a great customer experience. They should be resourceful, analytical, adaptable and organised with the ability to build rapport with clients. The Account Manager acts as a main point of contact for partners with a key focus on account growth, partner satisfaction and the prioritisation of partner needs at a high standard.
Ultimately, the Account Manager collaborates with the sales team to achieve quotas while keeping partners satisfied and engaged with products and services in the long run.
- Build, develop and maintain strong, long-lasting and trusted advisor relationships with partners, stakeholders and sponsors.
- Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings.
- Communicate with partners at a senior level to resolve issues and inquiries.
- Adhere to the highest professional standards while managing partners projects.
- Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships.
- Focus on ensuring Digitain maintains superior customer service levels, operational excellence and strategic insight.
- Manage projects within client relationships, carry out client goals while meeting company goals.
- Drive client retention, renewals, upsells and client satisfaction.
- Identify and develop new businesses, existing business growth opportunities with partners and/or identify areas of improvement.
- Manage partner challenging requests and/or issues escalation to appropriate departments.
- Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners needs and objectives.
- Resolve complaints and prevent additional issues by improving processes.
- Monitor and analyse customer usage of the product.
- Collect and analyse data to learn more about partners behaviour.
- Forecasts and tracks client account metrics.
- Feeding back all suggestions for improvement and market research to senior staff.
- Stay up-to-date with company products and services, identify industry trends.
- Provide input on new processes and workflows as needed.
- Update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organisations.
- At least 2+ years of proven account management, sales, or business development experience in the industry (required)
- Advanced knowledge of Armenian language and excellent knowledge of Turkish/English languages (required)
- Russian will be a plus (nice-to-have)
- Demonstrated ability to communicate, present and influence effectively at all levels of the organisation (required)
- Experience in delivering client-focused solutions based on customer needs (required)
- Proven ability to manage multiple projects at a time while paying strict attention to details (required)
- Excellent listening, negotiation and presentation skills (required)
- Excellent verbal and written communications skills (required)
- Self-motivated individual with the ability to thrive in a results-driven environment (required)
- Ability to work under high pressure (required)
- Ability to prioritise among competing tasks (required)
- Natural relationship builder with integrity, reliability and maturity (required)
- Critical thinking and problem-solving skills (required)
- Excellent time and project management skills (required)
Digitain is a business-to-business provider of sportsbook and iGaming platform software, headquartered in Yerevan, Armenia. Founded in 1999, it offers a turnkey and standalone platform spanning sports betting, online and live casino, and games, alongside managed services for operators across regulated and emerging markets. Its portfolio includes the Imagine Live live-casino studios and the Galaxsys games studio, and the group employs a large engineering and operations workforce.