B2B Account & Customer Success Manager
Go.FM 96.3 is looking for a proactive, autonomous, and versatile B2B Account & Customer Success Manager to become the main point of contact for business clients. In this role, the individual will act as the bridge between the iGaming media product and partners.
The role involves handling everything from onboarding new clients and managing their setups in the back-end to ensuring they receive maximum value from the product and remain long-term partners. As the manager of this direction, the role requires a self-starter who is comfortable navigating the admin panel and communicating directly with clients.
- Introduce the media product to new B2B clients, walk them through its features, and show them how to integrate or use it to benefit their business.
- Maintain strong, daily relationships with existing clients via Telegram, Skype, Slack, or Email.
- Act as a dedicated partner, keeping clients engaged and satisfied.
- Work directly inside the back-end platform to set up client accounts, configure access settings, monitor usage, and pull reports.
- Proactively monitor the product to ensure it is working seamlessly for each client.
- Act as the first line of defence if issues arise and coordinate with technical teams to resolve them quickly.
- Gather insights and feature requests from clients to help shape the future direction of the product.
- 2+ years of experience as a B2B Account Manager, Customer Success Manager, or B2B Support Specialist within the iGaming industry (required).
- Fluent English (written and spoken) (required).
- Any additional languages are a plus (nice-to-have).
- Solid understanding of the iGaming ecosystem, its terminology, and B2B communication standards (required).
- Tech-savvy mindset with the ability to learn and navigate new back-end systems and admin panels independently (required).
- Exceptional communication and presentation skills (required).
- High level of self-organisation (required).
Digitain is a business-to-business provider of sportsbook and iGaming platform software, headquartered in Yerevan, Armenia. Founded in 1999, it offers a turnkey and standalone platform spanning sports betting, online and live casino, and games, alongside managed services for operators across regulated and emerging markets. Its portfolio includes the Imagine Live live-casino studios and the Galaxsys games studio, and the group employs a large engineering and operations workforce.