Casino Communications Specialist
Digitain is looking for an energetic, detail-oriented, and highly motivated individual to join the Casino Communications Team. This role is ideal for a candidate who is passionate about online casino games and enjoys managing structured communication and coordination processes.
The successful candidate will act as a key point of contact between the company and casino game providers. The position requires a proactive approach to managing operational tasks and ensuring that all configuration settings and communications are handled with precision.
- Communicate with casino game providers mainly based on tasks received internally from partners or company staff.
- Request and coordinate new provider configuration settings, ensuring timely and accurate execution by the internal configuration team.
- Follow up with providers to clarify questions, provide updates, or resolve operational matters reflected in Jira tasks.
- Monitor and respond to incoming emails from providers and internal departments, taking necessary actions and providing timely feedback.
- Ensure all provider-related communications and updates are accurately logged and tracked in the ticketing system.
- Collaborate closely with internal teams to support smooth operations and maintain effective cross-departmental communication.
- Fluency in Armenian and English (written and spoken) (required)
- Good knowledge of Russian (required)
- Strong reporting and analytical skills (required)
- Excellent interpersonal and communication abilities (required)
- Ability to prioritize, multi-task, and manage tasks efficiently in a fast-paced environment (required)
- Exceptional attention to detail and strong memory retention (required)
- High sense of responsibility, ownership, and accuracy (required)
- Excellent time management and negotiation skills (required)
- Strong teamwork mindset and proactive approach to problem-solving (required)
Digitain is a business-to-business provider of sportsbook and iGaming platform software, headquartered in Yerevan, Armenia. Founded in 1999, it offers a turnkey and standalone platform spanning sports betting, online and live casino, and games, alongside managed services for operators across regulated and emerging markets. Its portfolio includes the Imagine Live live-casino studios and the Galaxsys games studio, and the group employs a large engineering and operations workforce.