Content Management Team Lead
The Content Management Team Lead is responsible for leading and developing Digitain’s product knowledge ecosystem, with a primary focus on technical product documentation, user manuals, and operational guides rather than marketing content.
The role ensures that all product-related manuals, usage instructions, release notes, and operational documentation are accurate, structured, up-to-date, and easily accessible through a centralised knowledgebase system.
This position is focused on building a scalable documentation framework that supports product usability, operational clarity, and internal/external stakeholder understanding of how products function and are used.
Working closely with Product Development, IT, and other cross-functional teams, the role ensures that all product documentation reflects actual system behaviour and changes, especially during releases and hot-fixes.
- Develop and implement a structured, AI-enabled strategy for product documentation and knowledgebase management.
- Own and standardise product manuals, user guides, and operational documentation.
- Ensure all documentation reflects real product functionality.
- Design and improve documentation workflows, version control, and update processes.
- Automate documentation and release note generation with IT and Product teams.
- Manage Release and Hot-Fix technical documentation processes.
- Maintain and improve a centralised, structured, and searchable knowledgebase.
- Coordinate timely updates of manuals with Product Development teams.
- Oversee translation and localisation of technical documentation.
- Analyse usage data and improve documentation accessibility and quality.
- Define and enforce documentation standards, templates, and governance rules.
- Monitor KPIs and prepare regular reports on documentation performance.
- Lead continuous improvement initiatives for knowledge management processes.
- Plan tasks, prioritise workload, and ensure quality and deadlines are met.
- Conduct team alignment meetings and support cross-functional coordination.
- Master’s degree in Philology, Linguistics, Journalism, International Relations, Marketing, Management, or related fields (required)
- 4+ years of professional experience, including at least 2 years in a managerial role (required)
- Strong understanding of technical documentation, product manuals, or knowledgebase systems (required)
- Experience working with structured documentation and cross-functional product teams (required)
- Languages: Armenian, English, Russian (required)
- Proficiency in MS Office, Jira, and WordPress (required)
- Experience with documentation systems, knowledge management tools, or CMS platforms (nice-to-have)
Digitain is a business-to-business provider of sportsbook and iGaming platform software, headquartered in Yerevan, Armenia. Founded in 1999, it offers a turnkey and standalone platform spanning sports betting, online and live casino, and games, alongside managed services for operators across regulated and emerging markets. Its portfolio includes the Imagine Live live-casino studios and the Galaxsys games studio, and the group employs a large engineering and operations workforce.