International Customer Support Specialist
Digitain is seeking an energetic and highly motivated individual to join the Partner Support Team. This role is ideal for someone with a passion for online gaming and sports events who excels at managing complex conversations effectively.
The position involves working in a shift-based environment, which includes morning, afternoon, evening, and night shifts. The successful candidate will have the opportunity to master partner service, gain industry knowledge, and collaborate with team members to discover new possibilities.
- Work closely with Digitain partners’ support representatives through online chat or other messengers.
- Provide timely, accurate and complete information using the right methods/tools.
- Answer partners’ inquiries related to services, games, bets and other products provided by the company.
- Identify and assess partners’ needs to achieve satisfaction.
- Interact with Partners to provide and process information in response to inquiries, concerns, and requests.
- Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any.
- Register all type of issues in the ticketing system for the review of corresponding departments.
- Build sustainable, long relationship and trust with Partners through open and interactive communication.
- Genuine curiosity about gaming and good understanding of online gaming industry (required)
- Proficient in English and Russian languages (written and verbal) (required)
- Result-oriented (required)
- Multitasking skills (required)
- Creative thinking (required)
- Attention to details (required)
- Ability to work in high pressure and in stressful situations (required)
- Excellent communication and writing skills (required)
- Prior experience as a front line employee (nice-to-have)
- Willingness to work on 24/7 shifts (required)
Digitain is a business-to-business provider of sportsbook and iGaming platform software, headquartered in Yerevan, Armenia. Founded in 1999, it offers a turnkey and standalone platform spanning sports betting, online and live casino, and games, alongside managed services for operators across regulated and emerging markets. Its portfolio includes the Imagine Live live-casino studios and the Galaxsys games studio, and the group employs a large engineering and operations workforce.