Partner Development Manager
Digitain is looking for a dynamic, high-performing and experienced English and Spanish speaking Partner Development Manager to join the team. This role is designed for a customer-oriented individual with a proactive attitude who is passionate about the company products and driven to achieve goals while maintaining a high standard of customer experience.
The Partner Development Manager acts as the main point of contact for partners, focusing on account growth, partner satisfaction and the prioritisation of partner needs. The role involves maintaining and strengthening long-term, trusting relationships with partners, connecting with key business executives and stakeholders, and identifying new business opportunities. The successful candidate will collaborate with the sales team to achieve quotas while ensuring partners remain satisfied and engaged with the products and services in the long-run.
- Build, develop and maintain strong, long-lasting and trusted advisor relationships with partners, stakeholders and executive sponsors.
- Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings.
- Communicate with partners at a senior level to resolve issues and inquiries.
- Adhere to the highest professional standards while managing partners projects.
- Collaborate with the Sales team to onboard and integrate new partners and develop existing relationships.
- Focus on ensuring Digitain maintains superior customer service levels, operational excellence and strategic insight.
- Manage projects within client relationships and carry out client goals while meeting company goals.
- Drive client retention, renewals, upsells and client satisfaction.
- Identify and develop new businesses and existing business growth opportunities with partners or identify areas of improvement.
- Manage partner challenging requests or issues escalation to appropriate departments.
- Actively communicate with relevant departments and ensure the timely and successful delivery of solutions according to partners needs and objectives.
- Resolve complaints and prevent additional issues by improving processes.
- Enhance department and organisation reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
- Monitor and analyse customer usage of the product.
- Collect and analyse data to learn more about partners behaviour.
- Forecast and track client account metrics.
- Feed back all suggestions for improvement and market research to senior staff.
- Stay up-to-date with company products and services and identify industry trends.
- Provide input on new processes and workflows as needed.
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations.
- Bachelor’s Degree in related field (required)
- At least 3+ years of proven account management, customer service, or business development related experience (required)
- Experience in gaming industry (nice-to-have)
- Excellent knowledge of English and Spanish languages (required)
- Knowledge of Armenian languages (nice-to-have)
- Knowledge of Brazilian Portuguese (nice-to-have)
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives (required)
- Experience in delivering client-focused solutions based on customer needs (required)
- Proven ability to manage multiple projects at a time while paying strict attention to details (required)
- Excellent listening, negotiation and presentation skills (required)
- Excellent verbal and written communications skills (required)
- Self-motivated individual with the ability to thrive in a results-driven environment (required)
- Ability to work under high pressure (required)
- Natural relationship builder with integrity, reliability and maturity (required)
- Ability to prioritize among competing tasks (required)
- Critical thinking and problem solving skills (required)
- Excellent time and project management skills (required)
- Demonstrated Leadership and management skills (required)
Digitain is a business-to-business provider of sportsbook and iGaming platform software, headquartered in Yerevan, Armenia. Founded in 1999, it offers a turnkey and standalone platform spanning sports betting, online and live casino, and games, alongside managed services for operators across regulated and emerging markets. Its portfolio includes the Imagine Live live-casino studios and the Galaxsys games studio, and the group employs a large engineering and operations workforce.