Community Associate
As a Community Associate, the individual will help shape how customers experience DraftKings across social channels. They will serve as the voice behind DK Assist on X, creating timely and engaging content while building meaningful connections with the community through every interaction.
Working at the intersection of the Social Media and Customer Experience teams, the associate will turn customer conversations into opportunities to strengthen trust, elevate the brand, and deliver an exceptional social experience.
- Respond to customer questions across the DK Assist social channels with speed, empathy, and accuracy, delivering a best-in-class customer experience.
- Create timely, engaging social content that reflects the brand voice, sparks conversation, and strengthens customer sentiment.
- Partner closely with the Social Media and Customer Experience Teams to ensure consistent messaging and a seamless customer journey across social touchpoints.
- Identify trends, emerging conversations, and opportunities to proactively engage the community with relevant content.
- Balance customer support with community engagement by turning everyday interactions into meaningful brand moments.
- Help grow the social presence by applying platform best practices that increase engagement, strengthen community relationships, and reinforce trust in the DraftKings brand.
- Support a rotating schedule that may include weekdays, evenings, weekends, and holidays to provide timely coverage across social channels.
- At least 1 year of experience in a customer-facing role (required).
- Strong copywriting skills with experience creating engaging social content, including both real-time and evergreen content (required).
- Knowledge of DraftKings' offerings, customer experience, and player community (required).
- A strong understanding of social media platforms, internet culture, and emerging trends (required).
- Excellent written communication skills with the ability to adapt tone while maintaining a consistent brand voice (required).
- The ability to thrive in a fast-paced environment, manage multiple conversations simultaneously, and make thoughtful decisions under pressure (required).
- Experience with Adobe Photoshop or Adobe Premiere (nice-to-have).
- Base salary range of 56,300.00 USD - 70,400.00 USD, plus bonus and equity.
- Comprehensive health benefits including medical, dental, and vision plans.
- Wellbeing program including free therapy sessions, employee assistance programs, and access to the Calm App.
- 14 weeks of 100% paid parental leave and workplace lactation support.
- Partnership with Care.com for childcare support.
- Benefits supporting family planning, including adoption, surrogacy, and fertility treatments.
- Flexible PTO for employees in the United States.
- Pet insurance.
- Gym reimbursement.
- Financial planning support including 401(k) matching.
- Commuter benefits.
- Tuition reimbursement program.
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.