Lifecycle Associate
DraftKings is looking for a Lifecycle Associate to play an integral part in crafting unforgettable experiences for high-potential and prospective VIP players. The role focuses on customer service excellence and operational effectiveness to build and strengthen relationships with customers.
The successful candidate will work to optimise the VIP engagement strategy to better understand the needs of players and foster long-term loyalty.
- Engage with high-potential players through a variety of communication channels while creating strong, authentic relationships.
- Effectively evaluate a player's potential for placement in the DraftKings VIP Program.
- Assist in developing and optimising strategies for player engagement and qualification.
- Compile feedback to support improvements to the onboarding process that will continue to promote a positive player experience.
- Contribute to business acquisition efforts for new state product launches.
- Bachelor's degree in a related field (required)
- At least 1 year of experience in a client-facing role (required)
- An analytical and solutions-focused mindset to achieve results for customers (required)
- Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment (required)
- Willingness to travel and work nights and weekends (required)
- Must be able to obtain and maintain required State Gaming Licenses (required)
- Base salary range of 54,400.00 USD - 68,000.00 USD
- Bonus and equity
- Comprehensive health benefits including medical, dental, and vision
- Wellbeing program including free therapy sessions, Lyra Employee Assistance Program, Calm App, and virtual yoga
- 14 weeks of 100% paid parental leave and workplace lactation support
- Care.com partnership for backup childcare
- Family planning support for adoption, surrogacy, and fertility treatments
- Flexible PTO
- Pet insurance
- Gym reimbursement
- Financial planning including 401(k) matching and Origin Financial
- Commuter benefits
- Tuition reimbursement
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.