Loyalty Operations Associate
As a Loyalty Operations Associate, the individual will help deliver accurate and reliable bonus offers that elevate the DraftKings Rewards experience. The role involves configuring promotions, testing offer mechanics, and identifying potential issues before they impact players.
Working closely with Marketing, Customer Experience, and cross-functional teams, the associate will help ensure every offer launches smoothly. Additionally, the role focuses on improving the processes and tools that support the growing loyalty program.
- Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
- Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
- Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
- Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
- Monitor live promotions and help resolve issues to minimize player impact.
- Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.
- At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field (required).
- Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately (required).
- Strong attention to detail and problem-solving skills to identify issues and ensure accuracy (required).
- Experience using data, reports, and operational tools to monitor performance (required).
- Familiarity with SQL, Sigma, or Tableau (nice-to-have).
- Strong communication and organisational skills, with the ability to collaborate across teams and manage multiple priorities (required).
- An interest in using AI tools and technology to improve processes and operational efficiency (required).
- Base salary range of 54,400.00 USD - 68,000.00 USD, plus bonus and equity.
- Comprehensive health benefits including medical, dental, and vision plans.
- Wellbeing program including free therapy sessions, employee assistance programmes, the Calm App, and virtual yoga classes.
- 14 weeks of 100% paid parental leave and workplace lactation support.
- Partnership with Care.com for backup childcare.
- Benefits supporting family planning, including adoption, surrogacy, and fertility treatments.
- Flexible PTO for employees in the United States.
- Pet insurance.
- Gym reimbursement for those enrolled in a health insurance plan.
- Financial planning support including 401(k) matching and Origin Financial.
- Commuter benefits.
- Tuition reimbursement programme.
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.