Senior Product Manager, Fraud Risk Platforms
DraftKings is seeking a Senior Product Manager to shape how the company resolves risk cases while building smarter ways to prevent them from happening in the first place. This role involves leading the strategy and roadmap for risk case resolution, using automation, artificial intelligence, and customer self-service to scale the approach as DraftKings enters new markets and expands its offerings.
Working across Risk Operations, Engineering, Data Science, Analytics, and Controls & Compliance, the Senior Product Manager will transform complex operational challenges into scalable systems that drive faster, more effective decisions. The work aims to help trusted customers get resolved quickly while stopping bad actors with decisions that can be confidently explained and defended.
- Own and drive an outcome-based roadmap for risk case decisioning across AI-assisted review, case automation, self-service, and case management, aligning priorities to measurable operational and business goals.
- Partner closely with Risk Operations to understand how cases are worked, identify where agent time is spent, and use case volume, handle time, and other operational data to prioritize opportunities with the greatest impact.
- Define the right resolution path for different case types, determining where cases can be automated, supported by AI, resolved through customer self-service, or require human review.
- Shape the end-to-end case lifecycle, including case types, states, routing, prioritization, queues, resolution actions, closure criteria, and the evidence agents need to make informed decisions.
- Lead discovery and execution with Engineering, Data Science, Controls & Compliance, and cross-functional partners, translating complex needs into clear requirements, testable acceptance criteria, and measurable outcomes.
- Define success metrics for every initiative and use data to evaluate automation rates, workload reduction, self-service containment, AI review quality, decision quality, and operational cost.
- Represent the case resolution experience in upstream decisions, making the operational impact of changes to orchestration, tooling, and risk models visible before those changes reach agent queues.
- Build auditability into automated and AI-assisted case decisions, partnering with Controls & Compliance to make sure decision rationale and supporting evidence meet applicable standards for areas such as anti-money laundering and Responsible Gaming.
- A Bachelor’s Degree or any suitable combination of education, experience, and training (required).
- At least 7 years of experience in Product Management (required).
- Experience in fraud, risk, trust & safety, or large-scale operations automation (required).
- Proven experience defining strategy, building roadmaps, and leading complex initiatives from discovery through delivery and iteration in a fast-paced environment (required).
- Strong analytical skills and a data-driven approach to prioritization, with experience defining success metrics, evaluating performance, and using insights to guide investment decisions (required).
- Experience working across Engineering, Data Science, Analytics, Operations, and other business teams to translate complex problems into clear requirements and scalable solutions (required).
- The ability to navigate ambiguity, balance long-term strategy with near-term operational impact, and make thoughtful tradeoffs across competing priorities (required).
- Strong communication and stakeholder management skills, with the ability to influence senior leaders and align cross-functional teams around decisions, priorities, and measurable outcomes (required).
- A strong sense of ownership and accountability, with a focus on understanding users firsthand and turning operational challenges into intuitive, effective experiences (required).
- Familiarity with internal tools, customer-facing platforms, artificial intelligence, automation, risk operations, or foundational technology platforms is a plus (nice-to-have).
- Experience in a regulated industry such as gaming, fintech, payments, or insurance is a plus (nice-to-have).
- Comprehensive health benefits, including various medical plans, dental, and vision.
- Wellbeing program with free therapy sessions via Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, and virtual yoga classes.
- 14 weeks of 100% paid parental leave to all global team members and workplace lactation support.
- Partnership with Care.com for care finding and backup childcare for US employees.
- Family planning benefits supporting adoption, surrogacy, fertility treatments, and other family planning needs.
- Flexible PTO for employees working in the United States.
- Pet insurance to help save on vet expenses.
- Gym membership reimbursement.
- Financial planning resources, including 401(k) matching and Origin Financial programs.
- Commuter benefits to help lower costs on daily commutes.
- Tuition Reimbursement Program for educational courses related to positions.
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.