VIP Host
DraftKings is looking for a VIP Host to forge and cultivate relationships with its most engaged players. The role involves executing the day-to-day strategy of an industry-leading VIP engagement programme to understand the true needs of players.
By fostering long-term customer loyalty, the VIP Host plays a key role in delivering a world-class experience that drives high levels of brand advocacy.
- Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
- Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
- Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
- Compile player feedback to support improvements to the platform and identify opportunities.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
- Bachelor’s degree in a related field or relevant experience (required).
- At least 3 years of experience in a Sales, Account Management, or customer-facing role (required).
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment (required).
- Analytical mindset to make quick and confident decisions on data and trends (required).
- Willingness to travel and work nights and weekends (required).
- Must be able to obtain and maintain required State Gaming Licenses (required).
- Comprehensive health benefits including medical, dental, and vision plans.
- Wellbeing programme including free therapy sessions, employee assistance, and virtual yoga.
- 14 weeks of 100% paid parental leave and workplace lactation support.
- Access to Care.com for backup childcare.
- Support for family planning including adoption, surrogacy, and fertility treatments.
- Flexible PTO for US employees.
- Pet insurance.
- Gym membership reimbursement.
- Financial planning support including 401(k) matching.
- Commuter benefits.
- Tuition reimbursement programme.
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.