VIP Host, Bilingual (Spanish)
DraftKings is looking for a VIP Host to forge and cultivate relationships with its most engaged players. The role involves executing the day-to-day strategy of the company's VIP engagement program to understand player needs and foster long-term loyalty.
The successful candidate will play a key role in delivering a world-class customer experience and shaping how DraftKings communicates with a growing global audience.
- Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
- Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
- Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
- Compile player feedback to support improvements to the platform and identify opportunities.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
- Bachelor's degree in a related field or relevant experience (required).
- At least 3 years of experience in a Sales, Account Management, or customer-facing role (required).
- Native or near-native fluency in Spanish (required).
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment (required).
- Analytical mindset to make quick and confident decisions on data and trends (required).
- Willingness to travel and work nights and weekends (required).
- Must be able to obtain and maintain required State Gaming Licenses (required).
- Base salary range of 68,000.00 USD - 85,000.00 USD
- Bonus and equity
- Comprehensive health benefits including medical, dental, and vision
- Wellbeing program including free therapy sessions, employee assistance, Calm App, and virtual yoga
- 14 weeks of 100% paid parental leave and workplace lactation support
- Care.com partnership for backup childcare
- Family planning support for adoption, surrogacy, and fertility treatments
- Flexible PTO
- Pet insurance
- Gym reimbursement
- Financial planning including 401(k) matching and Origin Financial
- Commuter benefits
- Tuition reimbursement
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.