IT Engineer (Studios)
Eeze is seeking an IT Engineer to assemble, configure, maintain, and repair in-house technology and studio assets. This role covers studio hardware and software, network equipment, and AV integration.
The IT Engineer will troubleshoot and resolve technical issues, support the Technical Operations team, provide training, and ensure the optimal performance of studio and network systems.
- Identifying and delivering required hardware and software service levels in line with company policies.
- Providing hands-on assistance to the Studio Department and relaying IT-related advice and recommendations.
- Implementation of Studio CCTV infrastructure and support.
- Improvements of Studio Technologies implementation and cost efficiency supervision.
- Training Studio Department team members and other relevant personnel as directed.
- Staying up to date on Studio related systems and new technology developments.
- Installing, configuring, testing, maintaining, monitoring, and troubleshooting studio and network hardware, peripheral devices, and software.
- Performing on-site analysis, diagnosis, and resolution of hardware/software problems for a variety of devices.
- Assisting with the integration of AV hardware into studio environments.
- Handling tickets and emails regarding hardware problems, and documenting incidents in the ticketing system.
- Providing coverage for colleagues during absences.
- Adhering to relevant regulations, including gaming regulations, OSHA compliance, fire codes, and company policies.
- Performing other duties as assigned by management.
- Preparing reports as needed for senior management, contractors, and stakeholders, summarising technical considerations and design implications.
- Troubleshooting and assisting Studio Technicians per bi-weekly On-Call schedule outside of office hours in case of emergencies.
- Writing procedures and documentation for Studio Techs to ensure smooth 24/7 Studio operation and smooth issue handling.
- Minimum 1 year experience installing and troubleshooting Windows and Linux OS, desktop hardware, and network equipment (required).
- Experience in an Active Directory environment and with tools like Wireshark or multi-meter (required).
- Effective communication in English, both written and verbal (required).
- Willingness and ability to occasionally travel within North America and abroad (required).
- Ability to work in a deadline-driven environment (required).
- Ability to use common hand and power tools (required).
- Ability to lift equipment weighing up to 50 lbs. (23 kg) (required).
- Experience with POE devices (e.g., CCTV cameras) (preferred).
- Experience running and terminating cables (Cat5, Cat6, coaxial, etc.) (preferred).
- Previous experience in a similar studio/technical operations setting (preferred).
- Experience a dynamic and team-orientated work environment.
- Opportunities for personal growth and learning.
- An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.
- 24 days paid holiday per year. This is in addition to local public holidays.
- Life Assurance (2x annual salary).
- Private Medical Insurance.
- Access to an in-house gym.
- €400 annual wellness allowance.
- Team Building Opportunities.
- €80 monthly meal allowance.
- Parking (limited).
- Local discounts and more…
Eeze is a business-to-business iGaming provider specialising in live casino and slot content, headquartered in Malta. Part of the Tain Group, it draws on more than two decades of industry experience to supply live dealer games, game shows and a gamification suite to online operators. The company runs its own studios producing live casino and game-show content, and employs over 600 people across offices in Malta, London and Bucharest. Its portfolio spans table classics such as blackjack, roulette and baccarat alongside customisable live experiences.