Live Casino Scheduling Officer
The Live Casino Scheduling Officer is responsible for ensuring the smooth operation of live dealer games within a studio environment. This role involves collaborating with floor operations teams to manage schedules and rotations for dealers and support staff, ensuring seamless 24/7 casino operations while maintaining strict compliance with anti-collusion regulations.
The officer plays a critical role in guaranteeing that all table games and workstations operate continuously as required by operational needs. This position requires a proactive approach to workforce planning, data-driven forecasting, and the ability to manage unexpected staffing changes effectively.
- Develop and manage rotation schedules for tables and workstations for every shift for all Floor Operations and Service Teams, ensuring equitable distribution while adhering to anti-collusion regulations.
- Foster and maintain strong working relationships with Team Managers and Floor Operations Teams, facilitating clear and effective communication regarding schedule changes, emergencies and replacements.
- Assess and address the impact of any modifications to table or workstation rotations during the shift, resolving conflicts in a collaborative manner; identify and arrange for replacements as required.
- Ensure accurate record-keeping of shifts, breaks, and working hours, and forecast staffing needs based on data analytics and trends.
- Provide periodic and ad-hoc reports as needed to management.
- Complete any additional duties as requested by the company.
- Diploma or degree in Business Administration, Human Resources, Hospitality Management, or related fields. (required)
- Proficiency and experience in workforce planning or scheduling. (required)
- Previous experience in a live casino or iGaming company. (nice-to-have)
- Intermediate-to-advanced MS Excel skills for scheduling and reporting purposes. (required)
- Skill and efficiency in multitasking and quick-thinking when addressing unexpected situations, changes or emergencies such as sick leaves and no-shows. (required)
- Understanding of labor laws, shift regulations, and compliance requirements. (required)
- Ability to work on a 24/7 basis, including night shifts. (required)
- Strong interpersonal skills to resolve scheduling conflicts and handle staff concerns diplomatically. (required)
- Excellent verbal and written communication skills for clear, concise reporting and liaising between different teams. (required)
- Ability to effectively communicate with dealers, supervisors, and other departments. (required)
- Clear communication. (required)
- Attention to detail. (required)
- Patience and supportiveness. (required)
- Structured approach to training. (required)
- Team collaboration. (required)
- Experience a dynamic and team-orientated work environment
- Opportunities for personal growth and learning
- An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome
- 24 days paid holiday per year, in addition to local public holidays
- Birthday Leave, a paid day off in the month of your birthday
- Competitive Salary
- Private Medical Insurance
- Life Assurance (2x annual salary)
- Annual Wellness Allowance
- Team Building Opportunities
- Monthly Lunch Allowance
- Parking (limited)
- Local discounts
Eeze is a business-to-business iGaming provider specialising in live casino and slot content, headquartered in Malta. Part of the Tain Group, it draws on more than two decades of industry experience to supply live dealer games, game shows and a gamification suite to online operators. The company runs its own studios producing live casino and game-show content, and employs over 600 people across offices in Malta, London and Bucharest. Its portfolio spans table classics such as blackjack, roulette and baccarat alongside customisable live experiences.