Account Manager
As an Account Manager at EveryMatrix, the successful candidate will be responsible for managing and nurturing key client relationships within the iGaming industry. They will serve as the primary point of contact for clients, ensuring their satisfaction and identifying opportunities for business growth. This role requires a deep understanding of both the iGaming industry and EveryMatrix software solutions.
The position involves working closely with internal teams to ensure successful implementation and ongoing service quality. The Account Manager will be expected to drive commercial goals, maintain strong long-term partnerships, and represent EveryMatrix at industry events.
- Conduct regular check-ins and business reviews with clients to assess their satisfaction, uncover challenges, and provide solutions.
- Prepare and deliver detailed reports on account health and revenue forecasts by usage metrics, and financial performance to both the client and internal stakeholders.
- Collaborate with the other commercial teams in identifying opportunities for upselling or cross selling software and services to existing clients.
- Collaborate with the sales team to expand the client portfolio through referrals and networking.
- Stay updated on industry trends and competitors to provide valuable insights to clients.
- Participate in industry events and conferences to expand knowledge and network.
- Manage and develop relationships with clients within the assigned portfolio, acting as their primary point of contact.
- Work with the Regional Account Director to define client objectives, annual plans, and strategic priorities, ensuring effective execution and delivery of agreed commercial goals.
- Partner with the Account Director in planning and delivering Quarterly Business Reviews (QBRs), ensuring alignment on client performance, strategy, and growth opportunities.
- Build and maintain strong, long-term relationships with key clients in the iGaming sector.
- Understand client needs, objectives, and challenges, and translate them into tailored solutions.
- Maintain deep knowledge of EveryMatrix products and effectively communicate their value to clients.
- Collaborate with Product, Technical, and Delivery teams to ensure successful implementation and ongoing service quality.
- Monitor client project progress, proactively resolve issues, and keep stakeholders updated.
- Handle escalations professionally, ensuring timely and effective resolution.
- Maintain accurate and up-to-date records in CRM and internal systems.
- Achieve assigned revenue targets, growth objectives, and client KPIs.
- Deliver against commercial plans and account strategies.
- Contribute to overall client retention, satisfaction, and long-term value creation.
- Bachelor's degree in Business, Marketing, or a related field (required).
- Master's degree (nice-to-have).
- Proven experience as an Account Manager or similar role in the iGaming industry (required).
- Good knowledge of the iGaming sector, including industry regulations and trends (required).
- Excellent communication and interpersonal skills (required).
- Ability to work collaboratively with cross-functional teams (required).
- Problem-solving skills and a proactive approach to client needs (required).
- Proficiency in using CRM software and MS Office Suite (required).
- Willingness to travel for client meetings and industry events when necessary (required).
- Competitive number of annual leave days, increasing with tenure.
- Additional annual sick leave days beyond the legal requirement, with no medical certificate needed.
- Flexible hybrid work schedule after the first three months.
- Parental support including additional paid leave for new parents.
- Flexible remote work opportunities during the first months of parenthood.
- Monthly lunch allowance.
- Gym membership.
- Access to leading online learning platforms such as LinkedIn Learning and Udemy for Business.
- Annual budget for external courses or certifications.
- Frequent team-building activities.
EveryMatrix delivers iGaming software, solutions, content and services for casino, sports betting, payments, and affiliate management to global Tier 1 operators as well as to newer brands. The platform is highly modular, scalable, and compliant, allowing operators to choose the optimal EveryMatrix solution and combine with third-party and in-house technology and capabilities. EveryMatrix empowers clients to unleash bold ideas and deliver outstanding player experiences in regulated markets. The company has more than 1,300 employees across 15 offices in 15 countries and serves 300+ customers worldwide, including the regulated US market. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification.